Co-Owner & CEO of Golden Steer

If you're not asking for feedback from every single person on the team, you're missing an opportunity to understand your team, who then isn't necessarily going to understand the customer as well. That is a circle that feeds it. People make people happy.

I feel like in this industry, we don't give ourselves a chance to open up and get help when we need it. Don't suffer in silence. If you want somebody to help you, if you want any help at all, you have to know first that there's something wrong.

One of our core values at Golden Steer is be 1% better every day. Try to improve personally and professionally. For me, I create my own personal development and professional development plan at the top of every year, and I identify my gaps, I get feedback from my team, I get observations from folks, and I take a moment to reflect.

I've always been really passionate about "what does mentorship look like?" and recognizing that no one person is going to have all the information or wisdom. For me, I've had to think about how I create relationships with folks who are ahead of me and to the side of me, and also younger folks that can inspire me.

The push on our business is human, so if we want to power it, it has to be based off of the power of the relationships and the people -– not only the customers who are coming in, but also the hospitality leaders in the industry who have been here for so long.