FOH Team Lead — Burrito Bear

Why Burrito Bear?

Our goal is to provide above-competitive pay. Compensation offers will be based on experience, attitude, availability, and desire to grow. Hourly pay will be based on experience, plus tips, with a projected total hourly compensation of $20–$25.

Our goal is to grow fast and strong. If we identify you as a cornerstone of that growth, we will do what is necessary to create opportunities for you to grow with us.

Us

Burrito Bear is bringing Denver-style breakfast burritos to New York City. We're a new fast-casual, grab-and-go concept focused on great food, fast service, and genuine hospitality.

We're launching a modern, high-volume concept focused on high-quality ingredients and specialty items brought from Colorado — delivered with hospitality, strong operational execution, and a genuine story.

This is not an established corporate restaurant with years of systems already in place. It is an opportunity to help build a flagship concept from day one and be part of an ambitious team with plans to grow Burrito Bear into a multi-unit brand.

We're building our original opening team and looking for friendly, energetic, dependable people who want to help us create something great from day one.

You will not simply be thrown behind a register and expected to figure it out. Our goal is to provide training, structure, and support that allow you to succeed. Those systems will continue to improve as we learn and grow together, and we want our opening team to play a role in that process.

We are looking for a Front of House Team Lead who understands that great hospitality doesn't have to mean white tablecloths and hour-long meals. Sometimes it means remembering someone's name, moving a line quickly, handing someone a great breakfast burrito and coffee, and sending them into their day a little happier than they arrived.

You'll be one of the faces of Burrito Bear. The ideal candidate is comfortable talking to guests, works with urgency, communicates well with teammates, takes pride in a clean and organized restaurant, and can maintain positivity and poise when there's a line out the door.

As a FOH Team Lead, we're looking for someone who takes an additional level of ownership in the success of the restaurant and the culture we're building. Someone who leads by example, notices the little things before they become bigger things, and can be trusted to help keep the restaurant operating at our standards whether management is present or not.

This is not a traditional management position. You will not be responsible for disciplining, scheduling, or managing fellow employees. Instead, we're looking for someone whose work ethic, attitude, awareness, and consistency naturally set the standard for those around them.

Necessary Intangibles

• Reliable

• Timely

• Friendly and approachable

• Strong communicator

• Comfortable interacting with guests

• Works well under pressure

• Observant and proactive

• Carries positivity and poise

• Moves with urgency

• Takes pride in cleanliness and organization

• Looks to learn and improve

• Open to feedback

• Available and flexible

• Interested in long-term growth and dependability

• Understands that hospitality is everyone's responsibility

• Leads by example rather than authority

• Takes ownership without needing constant direction

• Recognizes and addresses problems before they escalate

• Exercises good judgment and knows when to involve management

• Takes pride in helping maintain a positive, accountable team culture

The Role

Your responsibilities will include:

• Greet guests and make them feel genuinely welcome.

• Take orders accurately and efficiently.

• Operate the Toast POS/register and process payments.

• Pour coffee and prepare simple beverages.

• Package, organize, and hand off orders accurately.

• Maintain a clean, stocked, and organized front of house throughout service.

• Keep counters, guest areas, eating rails, doors, and other FOH surfaces clean and presentable.

• Monitor supplies and restock before items run out.

• Communicate clearly with the kitchen during service.

• Help manage the flow of guests and orders during high-volume periods.

• Answer basic questions about the menu and Burrito Bear.

• Assist with receiving, stocking, and organizing FOH supplies when needed.

• Complete opening and closing duties.

• Follow all company policies, procedures, and standards.

• Maintain the standard for our code of conduct.

• Communicate problems or concerns to the proper level of management and/or ownership.

• Help maintain a positive work environment for all team members.

• Guide and support new staff members as you gain experience.

• Suggest better efficiencies when you see them.

• Come to work in the proper uniform with a clean and professional appearance.

• Jump in wherever the team needs help.

• Enjoy your work and help others enjoy it as well.

Additional FOH Team Lead Responsibilities

• Set a consistent example of Burrito Bear's standards for hospitality, urgency, cleanliness, teamwork, and professionalism.

• Take an active role in maintaining the positive, supportive, and accountable culture we're building.

• Help ensure daily FOH operations run smoothly and consistently, including when ownership is not on-site.

• Keep an eye on the bigger picture during service, recognizing what needs attention beyond your immediate station.

• Proactively monitor FOH inventory, including paper goods, packaging, coffee supplies, and other essential items, and communicate replenishment needs before shortages occur.

• Help ensure opening, closing, stocking, cleanliness, and organizational standards are consistently maintained.

• Be a dependable point of contact for routine operational questions or issues when management is unavailable.

• Use sound judgment to address everyday guest service and operational challenges within company guidelines, while recognizing when an issue should be escalated to management.

• Support teammates through communication, encouragement, and a willingness to jump in wherever help is needed.

• Help identify opportunities to improve FOH efficiency, organization, and the overall guest experience.

• Represent Burrito Bear's values through your actions, attitude, and consistency every shift.

This role is about responsibility, not authority. You won't be expected to discipline, formally supervise, or manage your coworkers. We want someone who earns the respect of their team by consistently doing things the right way and helping others succeed.

Qualifications

• Restaurant, café, retail, or hospitality experience is preferred.

• Previous leadership experience is a plus, but not required.

• Comfortable speaking with and assisting guests.

• Ability to learn and operate a POS system accurately.

• Toast POS experience is a plus, but not required.

• Ability to work quickly and efficiently under pressure.

• Strong attention to detail and order accuracy.

• Ability to recognize what needs to be done without always being asked.

• Can smile and be a solid member of your team.

• Can stay friendly when the 100th person of the morning asks for hot sauce.

• Ability to stand for extended periods and lift supplies as needed.

• Reliable attendance and punctuality.

• Early morning and weekend availability is required.

• Ability to work holidays as required.

• Willingness to learn multiple FOH positions and responsibilities.

• Demonstrated maturity, accountability, and good judgment.

• Comfortable taking initiative and additional responsibility without needing a management title.

Compensation & Perks

• Competitive hourly pay

• Flexible scheduling

• Employee meal

• Opportunities for advancement

• Training and professional development

• Supportive team environment

• Friendly, receptive, approachable ownership

• Operating hours that allow for work-life balance

• A positive and professional work atmosphere

• A restaurant that doesn't crush your soul

• Potential company advancement with our multi-unit goals

What Matters Most

Personality, reliability, awareness, and work ethic matter more to us than the perfect résumé.

We want people who notice things. You notice the guest who's waiting for help, the counter that needs wiping, the coffee that needs refilling, the supplies getting low, or the teammate who's getting overwhelmed — and you do something about it.

For our FOH Team Lead, we're looking for someone who takes that awareness one step further. Someone who thinks about the restaurant as a whole, takes pride in the standards we're establishing, and genuinely cares about the environment we're creating for both our guests and our team.

You don't need to be the loudest person in the room or tell people what to do. You need to be someone others can count on. Someone who does the right thing even when nobody is watching, who takes initiative, and who understands that a great restaurant is built through hundreds of small things done consistently well.

If you're dependable, enjoy working with people, take pride in doing things well, and want to take an active role in building something from the beginning, we'd love to meet you.