Retail Specialist

As a retail specialist at Hani's Bakery + Café, you will facilitate the guest experience and provide extraordinary customer service. You will greet guests, ring up customer orders, handle monetary transactions, prepare beverages, and assist in retail sales. In addition to having full knowledge of the menu and products, candidates will be team-oriented and preferably have some prior retail, cashier, or barista experience in a similar retail establishment. 

The job expectations:

• Cultivate excellent hospitality in a welcoming environment for all our guests, both for in-store and digital orders, ensuring that their experience leaves them raving both during and after their visit or order.
• Acknowledge and positively engage all guests at the counter while managing their expectations. Maintain a warm, welcoming demeanor when interacting with guests.
• Exhibit expert knowledge and understanding of all menu items and how each is properly served and/or packaged.
• Possess a passion for coffee and tea beverages and the ability to prepare basic espresso beverages and latte art.
• Maintain excellent organization and store cleanliness.
• Maintain an orderly and neat work area to promote food quality and reduce waste. Follow all directions, portioning, proper storage, and product FIFO.
• Ensure DOH compliance as it pertains to the FOH operation.
• Communicate effectively, respectfully, and professionally with all teams throughout the day and during service.

What we need from you:

• An experince working as a retail specialist or barista in a similar environment
• Ability to walk or stand for long periods and lift up to 50 lbs of weight
• Problem-solving and curious Intelligence to continue learning in the position
• Able to accommodate a flexible schedule
• Excellent verbal & written communication
• English fluency and Spanish are preferred 

• Hourly compensation of $17.00-$18.00 per hour, commensurate with experience.
• Full-time employment, with an anticipated schedule of approximately 40 hours per week based on business needs.
• Overtime compensation when applicable in accordance with applicable law.
• Scheduled performance evaluations with opportunities for professional growth and pay increases.
• Paid Time Off in accordance with company policy and eligibility requirements.
• Protected leave in accordance with applicable New York State and New York City requirements.
• Access to pre-tax commuter benefits in accordance with New York City requirements.
• 20% employee discount at Hani’s Bakery + Café.
• Complimentary staff meals and drinks during working shifts.
• Insurance: Medical, dental and vision with employer contribution (available to all team members following waiting period)

The responsibilities outlined above are not exhaustive. This role may require you to take on additional duties or projects as needed to support organizational goals that align with your skills, experience, and the evolving needs of the business.

Hani's Bakery + Cafe is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.