AGM
The Golden Swan
314 W 11th St, New York, NY 10014, United States
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Required Years of Experience
3 years
Job Details
The Golden Swan is a three-floor West Village restaurant from Neighborhood Projects: a refined New York bistro across multiple floors including a buzzing downstairs bar room.
We are hiring an Assistant General Manager who lives for the guest: someone who knows the regulars by name, reads a room, and makes a private event feel effortless.
What you'll do
- Own guest relations on the night: regulars, VIPs and event clients, with guest notes kept up to date in Resy
- Run the floor as manager on duty across five shifts a week: pacing, table turns, cuts and the close
- Own private event administration: event menus with the kitchen, client logistics and run sheets
- Build the weekly host, polisher and barista schedules
- Lead pre-shift and support training and service standards
What you'll bring
- At least three years as a floor manager or manager on duty in NYC full-service restaurants
- Real warmth with guests and the judgment to fix problems on the spot
- Private event experience, from planning to service on the night
- Comfort with Toast and Resy, or similar systems
- Good wine knowledge is a strong plus; an NYC Food Protection Certificate is a plus
What we offer
- $90,000–$100,000 a year depending on experience
- A five-shift week, typically 50–55 hours, within a three-manager team
- Paid time off
Schedule: a mix of opens and closes, including Monday closes and Sunday brunch. Nights, weekends and holidays required.
We are hiring an Assistant General Manager who lives for the guest: someone who knows the regulars by name, reads a room, and makes a private event feel effortless.
What you'll do
- Own guest relations on the night: regulars, VIPs and event clients, with guest notes kept up to date in Resy
- Run the floor as manager on duty across five shifts a week: pacing, table turns, cuts and the close
- Own private event administration: event menus with the kitchen, client logistics and run sheets
- Build the weekly host, polisher and barista schedules
- Lead pre-shift and support training and service standards
What you'll bring
- At least three years as a floor manager or manager on duty in NYC full-service restaurants
- Real warmth with guests and the judgment to fix problems on the spot
- Private event experience, from planning to service on the night
- Comfort with Toast and Resy, or similar systems
- Good wine knowledge is a strong plus; an NYC Food Protection Certificate is a plus
What we offer
- $90,000–$100,000 a year depending on experience
- A five-shift week, typically 50–55 hours, within a three-manager team
- Paid time off
Schedule: a mix of opens and closes, including Monday closes and Sunday brunch. Nights, weekends and holidays required.
Compensation Details
Compensation: Salary ($90,000.00 - $100,000.00)
Benefits & Perks: Paid Time Off
Required Skills
Strong Communication Skills
Problem Solving Skills
Leadership Skills
Organizational Skills
Attention to Detail
Ability to Work Under Pressure
Team Collaboration
Time Management
Read more
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New American
Fine Dining, Bar / Lounge
Part of Neighborhood Projects
The Golden Swan is a New American Restaurant housed in an iconic, landmarked space in the West Village.
Inspired by the quintessential New York dining destinations of yesterday, and with a mythology drawn from the original rough-and-tumble Golden Swan Cafe, the result is a one-of-a-kind restaurant experience for passionate eaters and drinkers alike.
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