Service Manager

About us:
James Beard Award-winning chef Sean Brock opened Darling last summer in the heart of West Hollywood.

The menu focuses on live-fire cooking centered on the vibrant, seasonal ingredients Southern California has to offer and the Southern cuisine Chef Sean Brock is globally renowned for. 

The restaurant houses a listening bar that offers a different kind of escape—vinyl records spun on a world-class hi-fi sound system, paired with thoughtful cocktails in an intimate setting.

Job Summary:

Darling by Sean Brock is seeking a distinguished Service Manager to serve as the first and lasting impression of our restaurant. This role is pivotal in delivering a warm, refined, and memorable experience for every guest, from their arrival to their departure. As the ambassador of hospitality, the Restaurant Manager will cultivate guest relations, reservations, and front-of-house coordination with a sharp focus on service excellence.

KEY RESPONSIBILITIES

• Oversee the reservation platform, ensuring optimal table management to balance guest experience with service efficiency.
• Welcome each guest with warmth and professionalism, setting a gracious tone for their visit.
• Cultivate meaningful relationships with returning guests and VIPs, maintaining detailed notes on preferences for highly tailored service.
• Lead pre-service meetings with host and service teams, covering reservations, guest insights, and nightly objectives.
• Manage special requests, including dietary needs, seating arrangements, and celebratory occasions, ensuring flawless execution.
• Serve as a communication bridge between the Front of House and Back of House, resolving any service issues with clarity and urgency.
• Supervise and mentor the front of house team, providing ongoing training to uphold our hospitality standards.
• Respond to guest feedback or concerns with empathy and professionalism, involving management when needed.
• Maintain an active presence in the dining room, supporting the team, resetting tables, and ensuring guest satisfaction throughout service.
• Collaborate on private dining and special event coordination, delivering seamless and elevated experiences.
• Contribute to ongoing Dining Room projects and initiatives as required.