Sales Associate

As a Counter Associate at Sugar Bliss, you will be a brand ambassador to Sugar Bliss and are responsible for creating extraordinary memories and connections to Sugar Bliss baked goods. We welcome positive energy and teamwork!

Sugar Bliss is a women and minority owned retail bakery in downtown Chicago. Since 2007, Sugar Bliss has been offering a variety of baked goods, catering services, and corporate gifts. We offer cupcakes, cake pops, French macarons, brownies, cookies, and more. We also offer gluten free and vegan baked goods and deliver and ship nationwide.

People Focus – Sets example and excels in an environment that expects outstanding Customer Service and encourages teamwork, accountability and high achievement.

• Act as a company advocate and embody the Sugar Bliss Culture – be alert and ready when a guest walks in and have outstanding customer service and a positive attitude
• Sells and serves baked goods, drinks, and service to customers and ensures that all customers are educated on our products and services
• Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items
• Friendly, Approachable, Out-Going demeanor and works well with all employees
• Demonstrate teamwork skills and work together with coworkers in providing the Sugar Bliss Experience
• Responds proactively to prevent customer service situations and reports any customer complaints to manager on duty
• Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders
• Focused on Customer Service as priority over task
• Accomplished SELLING skills results in additional Sales

Process Focus – Demonstrates high level of operational execution and maintains high quality and consistent product standards.

• Retain and demonstrate proper policies and procedures delivered by managers with enthusiasm
• Basic product handling skills and assists with product packaging, presentation, rotation, replenishes in-stock position of available product
• Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner
• Fast paced and exhibits sense of urgency
• Report to work as scheduled and fulfill all position requirements for the duration of shift
• Maintains high cleanliness standards – clean as you go, inclusive of washing, cleaning, sweeping, mopping
• Working knowledge and consistent execution of Sugar Bliss safety and sanitation SOP’s and adhere to all safety and sanitation guidelines to maintain a clean and safe work environment behind the counter and in the dining area where applicable
• Assist with all cleaning duties as stated on opening/closing and weekly checklists

Requirements:

• A passion and love of the Sugar Bliss product, brand, and experience
• Able to communicate verbally and understand and follow written and verbal instructions from management
• Maintains positive Company morale and professional attitude
• Well-organized and detail-oriented and passionate about product quality
• Can work well under pressure while maintaining a consistent pace throughout your shift.
• Punctual and consistent attendance
• Regularly required to lift and/or move items up to 30 pounds
• Experienced and comfortable with working busy shifts and able to stand for extended amount of time
• Must be able to work overtime, as needed
• May work special events, as needed