Server

Your Role: As a Front of House Team Member at TRINO

The Front of House Team ensures that guests have a pleasant and memorable dining experience. They are the first and last face the guests interact with and will be their “go-to” person throughout their experience. Our Server and Bartender team will eloquently introduces the concept of Trino, and will educate themselves on the dietary restrictions and celebrations of their guests. Trino Servers and Bartenders also act as a liaison between the culinary team and server assistants to make sure the dance of food and service are properly executed.

Qualities and Skills we are looking for: Servers and Bartenders

• Strong food and wine knowledge
• 3-5 years of experience in hospitality or customer service
• 1 or more years of fine dining experience preferred
• Knowledge of relevant software programs like Toast, Sevenrooms, Tock are a plus
• Skilled in time management and multitasking
• Strong and efficient communication skills to efficiently communicate with BOH/FOH
• Drive revenue through salesmanship
• A sociable, open, attentive and positive personality, with the ability to maintain composure
• Self determined deliver quality service and motivate others

Some of the Responsibilities to be expected:

• Arrive for scheduled shift on time.
• Prepare dining room, service station and trays according to service standards.
• Set up the bar and mise en place for cocktails preparation.
• Maintain knowledge of current menu items and beverage offerings.
• Ensure high standards of personal presentation and grooming.
• Greet and welcome guests in a prompt and courteous manner using names when possible.
• Establish rapport with guests to build loyalty and gather constructive feedback for guest satisfaction.
• Abide by TRINO standards for service and cleanliness.
• Upsell cocktails, wine selections and menu options according to guest preferences.
• Enter orders through the POS system and fire courses with correct timing.
• Clear and return food and beverage items to the proper area.
• Clean and properly mark tables between courses.
• Converse with guests using polished and professional language.
• Completes daily responsibilities and can adapt to changing priorities.
• Work as a team to ensure the restaurant achieves its full potential.
• Keep work areas tidy and well organized.
• Escalate any guest concerns with the Bar Manager and/or Managing Parter
• Communicate with the kitchen regarding any dietary restrictions, wait times and menu questions.
• Apply service techniques consistently and with enthusiasm.
• Attends training sessions and meetings as required.