General Manager

Txikito, a chef driven Basque restaurant, is seeking a dynamic, energetic and wine passionate General Manager to lead our incredible team of talented and dedicated professionals

The GM role at Txikito:

The General Manager of Txikito will lead and oversee all day-to-day operations regarding the Front of House, floor service, beverage program, and guest interactions for 5 services a week. They will provide excellent service for every person who dines at the restaurant. The General Manager will guide staff in offering a high standard of service and maintain a consistent balance between warmth and professionalism. The General Manager will provide staff with tools needed to achieve the goals of the restaurant and maintain our best practices at every step- in addition to (but not limited to) assigned administrative duties. This position will include overseeing the maintenance and future development of the wine list and beverage program. The General Manager will generate a robust living wine notes document, provide wine training and education, maintain inventories, and disseminate all necessary wine information to staff through various resources. In addition the GM will book events and parties, meet the financial and revenue goals of the restaurant though cover maximization and sales techniques. The manager is in charge of DOH compliance and postings and a variety of inventories. They will use their best judgment in matters of consequence to the business including the resolution of any complaints.

Duties and preferred skills include:

• Expertise in using a variety of POS and reservation platforms as well as Google office suite
• Maintain a small focused Wine list and spirits inventory system
• Beverage purchasing experience is required (Order all wines with continuity, propose BTG and Bottle progressions) maintain pars on all beverage mise en place and supplies
• Indesign/Acrobat proficiency preferred for menu updates and events
• Private Event experience preferred
• Responsible for Daily Admin and document updates, continuity and creation
• Adept at Inventory management of tabletop, office supplies, sanitation and bar needs
• Scheduling (and payroll reconciliation) experience required
• Detail and oriented
• Excellent written and verbal communication skills
• You are great at identifying potential in others, recruiting, and training and supporting employees
• You lead an inspiring lineup to maximize employee curiosity and engagement
• Posses a natural inclination towards document and systems creation and maintenance
• Bar Management/Bartender experience preferred
• WSET or CMS certifications very useful
• Having an affinity for Spanish language, wine and gastronomic shorthand is a tremendous asset
• Posses a tactical understanding of COGs and strategic aspects of restaurant reporting and cover management
• Possess a distinct fact based food and wine vocabulary
• Credentials include 3 years of service and or bartending experience complimented by 2 years as a manager or junior manager
• Please be organized and prepared to bring systems and ideas that create community and foster team work while promoting order, discipline, and professionalism and accountability
• Possess and Project a neat confident well-groomed appearance
• You must have or immediately obtain an NYC food handlers certificate from DOH upon hire

Salary:

80-95k commensurate with experience and credentials

Paid vacation

Holiday closures

health plan participation or reimbursement

Flexible spending and transportation allowance

5 day work week providing we are fully staffed

Dining discounts

Potential for bonuses and performance based promotions

This position requires Full availability and full flexibility to work weekends and nights based on a 5 shift schedule at a restaurant that opens nightly 7 days

Ability to lift 40 pounds

Ability to work on your feet for a full shift and across the work week

Ability go up and down stairs

All hires are subject to probationary period

On site in office and on the floor presence is essential

The details of this role are subject to change at any time and this add is for the sole purpose of recruiting and may not include all tasks.

More on the position:
The General Manager must achieve operational and sales goals for the restaurant

Lead, train and recruit members capable of supporting and joining a pooled, cross-trained team.

Foster an atmosphere of cooperation, professionalism, enthusiasm and trust.

Functional role:

The General manager is present alongside the team a minimum of 5 evening shifts a week to harmonize, inform, and support the team and ensure they acquire and retain broad restaurant and company specific knowledge and fluency they can access to deliver excellent service.

During service, as needed, you respectfully guide BOH employees through any challenges and use your strong emotional intelligence clarify, motivate and align the team. In moments of stress you are capable of maintaining momentum, quality and an even temperament.

You maintain a high standard of service detail at all times, provide feedback and model best practices reinforcing great habits and showing solidarity with the team.

Your awareness of department of health compliance and DOL compliance, are always at work to maintain the premises in good standing and repair. When possible you remedy observed issues in the moment and update postings for compliance.

As part of an intimate management team, the General Manager works with and reports to chef-owners also enjoys support through a cohort of enthusiastic managers from our Brooklyn restaurants; La Vara and Saint Julivert Fisherie.

Together, General Managers are meet inter-company financial goals, identify and act on opportunities for growth, update inherited systems and find cost saving solutions across the restaurants. Respond to events inquiries. Each GM is expected to share their specific gifts and knowledge with other managers who in turn share their unique areas of expertise with the Txikito GM such that our small family owned restaurants benefit mutually from one another. And, managers acquire new skills and can support one another with scheduling challenges

Candidates:

The ideal candidate embraces a balance of routine and variety in their work day and across the week.

They are exceptionally organized and efficient with ordering, and administrative tasks. They are nimble with computers and can trouble shoot with their up to date digital literacy.

Your writing and communication skills are excellent. You manage the team and guest experiences personably. You identify potential and empower the team with facts, consistent support and delegate appropriate tasks to create agency accountability.

Service is a place of happiness and being on the floor is the best and most natural part of your day where your impact and intuitive gifts help you gain authority and respect. 

As the Txikito GM one must be comfortable carving out time for to project based initiatives, email communications, and document construction, and also be able to pivot and respond to urgent matters and challenges common in our profession. 

Credentials and acquired qualifications:

Ideal candidate possesses significant expertise in FOH operations and has worked virtually every position in a tipped house.

You are a creative thinker, with a high regard for order. You believe in and create and implement systems and procedural documents to guide the team through a variety of tasks.

You are curious, confident and humble and love to mentor and connect.

You have worked for highly organized mentors and have chosen the independent restaurant and with you a deep regard for order and a positive view of restaurants and their potential to uplift.

You generously provide informed professional service, to new and established guests and easily acquire language based intelligence around food and beverage.

The GM leads service and beverage programs in tandem and maintains, updates and produces the backoffice systems, manuals and materials, including wine notes and cocktail changes and instructional materials according to our style guides

You are a lifelong learner and invest in your own growth and development are self-motivated efficient, punctual and energetic model for your
team.