Late Night Manager

The Nines, part of Golden Age Hospitality, is seeking an experienced Late Night Manager to oversee our evening and late-night operations.

The Nines is an intimate, sophisticated piano bar and restaurant known for its elegant atmosphere, live music, creative cocktails, and vibrant New York nightlife energy. We aim to deliver an experience that feels both elevated and welcoming, where exceptional hospitality, music, and atmosphere come together.

We are looking for a confident, personable, and hands-on hospitality professional who understands the nuances of managing a late-night venue. The ideal candidate has a strong presence on the floor, a natural ability to connect with guests, and the judgment to navigate a high-energy environment while maintaining our service standards.

Working closely with the General Manager and leadership team, the Late Night Manager will be responsible for the execution of late-night service, supporting the team, maintaining the overall guest experience, and ensuring that operations run smoothly through closing.

Key Responsibilities

Late Night Operations & Floor Management

• Oversee late-night operations, ensuring a seamless transition from dinner service into the late-night experience.
• Maintain a consistent and visible presence on the floor, actively monitoring guest experience, service execution, and the overall atmosphere.
• Manage guest flow, seating, and venue capacity in coordination with the host, door, and management teams.
• Monitor the energy of the room, including music, lighting, noise levels, and guest interactions, making adjustments as needed.
• Ensure the venue remains clean, organized, and properly maintained throughout the evening.
• Oversee end-of-night procedures, including guest departures, team responsibilities, financial closeouts, and securing the venue.

Guest Experience & Hospitality

• Create a warm, engaging, and memorable experience for guests while maintaining the sophisticated atmosphere of The Nines.
• Build relationships with regular guests, VIPs, and members of the hospitality community.
• Work closely with the host and door teams to manage reservations, walk-ins, guest expectations, and seating priorities.
• Own VIP & Bottle Service, direct table reservation floor plans, manage host/hostess flow, oversee table spend Minimums, ensure proper bottle presentation protocols, and build strong relationships with high-value guests and promoters.
• Address guest concerns promptly and professionally, using sound judgment and discretion.
• Balance an energetic nightlife environment with thoughtful service, professionalism, and guest comfort.
• Maintain awareness of guest behavior and proactively address situations that could negatively impact the experience.

Team Leadership & Communication

• Direct and support late-night bartenders, servers, hosts, door staff, coat check, and other front-of-house team members. 
• Establish clear expectations and maintain accountability for service standards, professionalism, and teamwork.
• Communicate effectively with the evening management team to ensure a smooth handoff of operational responsibilities.
• Provide real-time coaching and feedback to employees during service.
• Address employee concerns and operational challenges professionally, escalating matters to the General Manager or Human Resources when appropriate.
• Foster a positive, respectful, and collaborative working environment.

Safety, Security & Compliance

• Coordinate with security and door personnel to maintain a safe and welcoming environment for guests and employees.
• Monitor venue capacity, entry procedures, and guest behavior to ensure compliance with applicable regulations and company policies.
• Oversee responsible alcohol service and intervene appropriately when guests show signs of intoxication or disruptive behavior.
• Respond calmly and decisively to guest conflicts, safety concerns, and other incidents.
• Ensure incidents are documented accurately and communicated promptly to the appropriate leadership team.
• Maintain compliance with liquor licensing requirements, safety procedures, and company operational standards.

Entertainment & Atmosphere

• Plan and oversee special events, booking and coordinating with DJs or live performers, and execute promotional strategies to drive attendance and sales
• Maintain awareness of entertainment schedules, timing, and operational requirements.
• Support private events, special programming, and late-night activations as needed.

Administrative & Closing Responsibilities

• Attend weekly management meetings with The Nines team
• Oversee end-of-night POS procedures, payment reconciliation, and applicable cash-handling responsibilities.
• Verify that closing checklists, employee duties, and venue security procedures are completed.
• Document relevant operational issues, guest incidents, maintenance concerns, and employee matters in a nightly manager's report.
• Communicate significant incidents, service challenges, and follow-up needs to the General Manager.
• Monitor late-night staffing and labor efficiency, making adjustments within established management guidelines.
• Identify opportunities to improve late-night service, operations, and guest satisfaction.

Qualifications

• Minimum of 3 years of hospitality management experience, preferably in an upscale cocktail lounge, nightlife venue, live music venue, or high-volume restaurant.
• Strong understanding of NYC nightlife, guest relations, and late-night operating environments.
• Proven ability to lead a team, manage competing priorities, and make decisions confidently under pressure.
• Experience managing guest conflicts and working collaboratively with security personnel.
• Strong knowledge of beverage service, responsible alcohol service, and front-of-house hospitality standards.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to develop relationships with regular guests while maintaining appropriate professional boundaries.
• Experience with POS systems, preferably Toast, and restaurant reservation platforms.
• Availability to work late nights, weekends, and holidays, including shifts extending through venue closing.
• Ability to bend, stand, and lift up to 50 pounds, with or without reasonable accommodation. 
• Position may involve prolonged standing, walking, and repetitive movements. 
• Work environment may include exposure to kitchen equipment, elevated noise levels, and cleaning materials. 

You Are Someone Who

• Naturally commands a room without being overbearing. Is fun, engaging, responsible, and loves nightlife. 
• Understands that great nightlife hospitality is about more than service; it's about atmosphere, energy, and creating memorable experiences.
• Can recognize when a room needs more energy, when service needs additional support, and when a situation requires immediate attention.
• Enjoys building genuine relationships with guests and contributing to a strong regular clientele.
• Remains calm, professional, and decisive in challenging situations.
• Leads by example, supports the team, and takes ownership of the guest experience.
• Has a genuine appreciation for music, cocktails, hospitality, and New York nightlife.

Schedule & Compensation

• Location: The Nines — New York, NY
• Schedule: Late nights – Wednesday - Saturdays 9pm - 4am, holidays, available for events, based on business needs. Would need to be present for weekly manager meetings and biannual all staff meetings. 
• Reports To: General Manager
• Compensation: 90k-115k 

Golden Age Hospitality is an equal opportunity employer committed to creating an inclusive and welcoming environment for our employees and guests.