General Manager

About Us

Since 1972, Carmine’s Trattoria & Gourmet Market has been a South Florida destination for authentic Italian dining, specialty foods, and exceptional hospitality. Our commitment to quality, service, and tradition has earned the trust of our community for over five decades.

Position Summary

Carmine’s Trattoria & Gourmet Market | Big Mamma Group are seeking an experienced, hands-on General Manager to lead restaurant operations, drive financial performance, develop high-performing teams, and deliver exceptional guest experiences.

The position will be based in Boca Raton. The selected candidate will initially train at our Palm Beach Gardens location while actively supporting operational improvements and business performance.

The General Manager will maintain a visible presence on the floor, ensure operational excellence, and collaborate with culinary leadership, department managers, and senior leadership to achieve company objectives.

Key Responsibilities

Operations & Guest Experience

• Complete comprehensive training across Carmine’s and Big Mamma Group operations.
• Lead daily restaurant operations, maintaining exceptional service, hospitality, menu quality, and guest satisfaction.
• Maintain an active floor presence, support employees, and resolve guest concerns.
• Identify and implement improvements in operational efficiency, service standards, and profitability.
• Ensure restaurant appearance, cleanliness, sanitation, and regulatory compliance.

Financial & Business Performance

• Achieve company objectives in sales, food and beverage costs, labor costs, service, hospitality, quality, and profitability.
• Manage P&L, budgets, operating expenses, inventory, and financial reporting.
• Oversee cash handling, receipts, and reconciliation in accordance with company procedures.
• Coordinate purchasing and vendor relationships with culinary and department leadership.

Team Leadership & Administration

• Lead with integrity, fostering open communication, respect, inclusion, and accountability.
• Hire, train, coach, and develop employees in accordance with company guidelines.
• Prepare weekly employee schedules and process biweekly payroll.
• Manage employee performance, staffing, and retention.
• Participate in weekly management meetings and complete assigned responsibilities.

Marketing & Compliance

• Partner with the marketing team on all initiatives and their operational execution.
• Ensure compliance with food safety, sanitation, alcohol service, and employment regulations.
• Support new restaurant openings, operational transitions, and business growth.

Qualifications

• Minimum of 5 years of leadership experience in restaurant or hospitality operations.
• Proven experience managing high-volume, full-service restaurant operations.
• Prior experience leading new restaurant opening operations.
• Strong P&L management skills, including budgeting, sales, labor costs, food and beverage costs, and profitability.
• Demonstrated success improving operational performance and developing restaurant teams.
• Hands-on experience with hiring, training, scheduling, payroll processing, and inventory management.
• Excellent communication, organizational, and problem-solving skills, with the ability to interact professionally and diplomatically with business partners.
• Knowledge of restaurant operations, hospitality standards, food safety, and regulatory compliance.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint); Restaurant365, Resy, and Toast POS experience is a plus.
• Flexibility to work evenings, weekends, and holidays as required.

Compensation & Benefits

• Health insurance
• 401(k) with employer matching
• Paid time off
• Employee discount

Equal Opportunity Employer

Carmine’s Trattoria & Gourmet Market and Big Mamma Group are Equal Opportunity Employers.