Director of Hospitality / Service

Director Of Hospitality/Operations Position

Job Overview:

We are seeking a highly skilled and experienced Director of Hospitality and Operations to join our dynamic team. You will play a pivotal role in leading and inspiring our team while ensuring exceptional customer service, operational excellence, and a positive dining experience for all guests. The ideal candidate will have a proven track record in management within the restaurant industry, particularly in high-paced, upscale environments, with a strong commitment to delivering top-notch customer service.

Key Responsibilities:

• Leadership & Team Management:
• Lead by example, fostering a positive and collaborative work culture that encourages teamwork, respect, and accountability.
• Supervise and mentor front-of-house staff, ensuring they meet high standards of service and professionalism.
• Assist with staff recruitment, onboarding, and training to maintain a high-performing team.
• Customer Service Excellence:
• Ensure guests receive prompt, attentive, and personalized service that exceeds expectations.
• Handle customer complaints and concerns with tact and professionalism, resolving issues quickly to maintain guest satisfaction.
• Maintain a strong presence on the floor, interacting with guests and ensuring their experience is exceptional.
• Operations Management:
• Oversee day-to-day restaurant operations, ensuring the restaurant is fully stocked, clean, and ready for service.
• Manage opening and closing procedures, including cash handling, inventory management, and equipment maintenance.
• Ensure compliance with all health and safety regulations, including food handling, sanitation, and workplace safety.
• Financial & Administrative Duties:
• Assist with budget management, cost control, and optimizing operational efficiency.
• Track and report on restaurant sales, labor costs, and other key performance metrics.
• Support in inventory management and placing orders for supplies as needed.
• Sales & Marketing:
• Work with management to develop and implement promotional campaigns that drive business growth.
• Stay informed about industry trends and competitive landscape to maintain a strong market presence.

Qualifications:

• Experience:
• Minimum of 3-5 years of experience in a supervisory or management role within a high-volume, upscale restaurant or hospitality setting.
• Proven track record of exceptional customer service and staff leadership.
• Experience with financial management, budgeting, and cost control in a restaurant environment.
• Skills & Abilities:
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and ability to think on your feet.
• Ability to work under pressure and in a fast-paced environment.
• Exceptional organizational and multitasking skills.
• Proficiency with POS systems, inventory management, and Microsoft Office Suite.
• Education:
• High school diploma required; a degree in hospitality management or a related field is a plus.

Why Join Us:

• Competitive salary and benefits package.
• Opportunities for growth and career advancement.
• Be a part of a passionate team focused on delivering top-quality dining experiences.
• Work in a dynamic and fast-paced restaurant environment that values creativity and excellence.

If you're an experienced and dynamic leader who is passionate about delivering outstanding service, we would love to meet you! Apply today to join our exceptional team at Fishbar Restaurant.