Shift Supervisor

Veselka Williamsburg is seeking a dedicated, ambitious, and hospitality-driven Front of the house Supervisor who is eager to grow their career in restaurant management. The Supervisor plays a key leadership role in overseeing daily operations, supervising both front-of-house and back-of-house teams, and ensuring an exceptional guest experience at all times.

Successful candidates are knowledgeable, approachable, and highly organized leaders who thrive in a fast-paced environment. They lead by example, uphold company standards, and foster a positive workplace culture by enforcing policies consistently while treating team members with respect, fairness, and kindness.

The Supervisor’s core responsibilities include overseeing service operations, maintaining product and service quality, supporting inventory and ordering processes, and ensuring that all company standards and procedures are executed effectively.

This role offers 4 days/week as a supervisor with an option to add a day as a tipped server.

ESSENTIAL FUNCTIONS

• Supervise and lead shifts for both front-of-house and back-of-house teams.
• Ensure food quality, service standards, and guest experiences consistently exceed company expectations.
• Train, coach, and support team members while monitoring performance and promoting professional growth.
• Enforce company policies and procedures consistently, fairly, and respectfully to maintain a positive and accountable work environment.
• Lead with professionalism, kindness, and integrity while setting the standard for workplace culture and teamwork.
• Ensure compliance with all food safety, sanitation, and health department regulations.
• Set clear expectations for productivity, cleanliness, food quality, and service execution.
• Monitor daily operations to ensure all tasks and responsibilities are completed accurately and on time.
• Ensure all dine-in, takeout, and delivery orders are prepared and fulfilled accurately and efficiently.
• Complete daily transfer and requisition forms to maintain appropriate inventory levels.
• Assist with ordering food, beverage, paper goods, and other operational supplies from approved vendors.
• Address guest concerns promptly and professionally, working to resolve issues and enhance the overall guest experience.
• Demonstrate strong leadership by actively participating in service and supporting team members during busy periods.

POSITION REQUIREMENTS

• Previous hospitality experience with a background in restaurant or food service operations.
• Strong leadership skills with the ability to motivate, coach, and develop team members.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize responsibilities, and remain organized in a fast-paced environment.
• Strong attention to detail and commitment to operational excellence.
• Accountability for order accuracy, service quality, and timely execution of responsibilities.
• NYC Department of Health Food Protection Certificate (Food Handler's Permit) required.
• Availability to work evenings, weekends, and holidays as needed.