Restaurant Manager

ABOUT PROMISE HOSPITALITY GROUP 
Promise Hospitality Group (PHG) is a hospitality technology company transforming the future of foodservice through its portfolio of hotel kitchens and brands. Our full service platform allows us to operate and meet the food and beverage needs of our partners and communities. We currently serve over 7,000 hotel rooms and throughout our meals contract program we deliver over 100,000 meals a month to our community partners. 

Our Promise is to build something lasting — a company defined by our people, actions and the belief that great hospitality creates real impact.  We envision a world where hospitality isn’t a luxury — it’s the standard for every guest everywhere. We believe in Altruism, acting selflessly to benefit others that leads to deeper engagement, success and collective well being, Ambition, by choosing growth over comfort to maximize our potential. Resilience, even when we fall short, we press on, Integrity, having a strong moral principles and do the right thing when no one is watching, Results-Oriented, with measurable, data driven outcomes amidst ambiguity and Foresight, when we anticipate needs, be thoughtful in our approach, and be intentional in the execution. 

POSITION OVERVIEW
The Restaurant Manager is responsible for overseeing all front-of-house operations, ensuring exceptional guest experiences, maintaining service standards, and driving team performance. This role plays a key part in executing company initiatives, supporting financial performance, and developing team members.

Currently, Promise Hospitality Group seeks Restaurant Managers at the following locations:

- High Bar, Midtown
- Buffalo Wild Wings, Times Square

KEY RESPONSIBILITIES

• Oversee daily FOH operations and lead all service periods
• Ensure all service standards and SOPs are executed consistently
• Manage guest relations and resolve issues professionally
• Drive team performance through coaching and accountability
• Assist in scheduling and labor cost management
• Monitor cleanliness, organization, and operational readiness
• Ensure POS accuracy, cash handling, and reporting compliance
• Collaborate with BOH to ensure seamless service execution
• Support training and onboarding of new team members

WHO YOU ARE

• People-first leader: You lead with integrity, empathy, accountability, and genuinely care about creating a positive employee experience.
• Strategic and hands-on: You see the big picture but are equally comfortable getting into the details and making things happen.
• Entrepreneurial and resourceful: You thrive in a growing business where processes are evolving, priorities can shift, and solutions often need to be built from scratch.
• A trusted partner: You build credibility and strong relationships with employees and leaders at every level, from frontline teams to the executive leadership team.
• A strong communicator:  You can navigate difficult conversations, provide constructive feedback, and communicate complex matters with clarity, empathy, and confidence.
• Results-oriented: You understand that strong people practices contribute directly to employee performance, operational excellence, and business success.
• Adaptable and resilient: You are comfortable navigating ambiguity, managing competing priorities, and responding to business needs with sound judgment and decisiveness.
• A culture builder: You understand how to translate company values into everyday behaviors, leadership expectations, and employee experiences.

WHAT YOU BRING

• 3–5 years of restaurant management experience
• Strong leadership and team development skills
• Experience in high-volume or hotel environments preferred
• Strong knowledge of POS systems and operations

WORK ENVIRONMENT
Positions operate in a fast-paced hospitality environment including restaurants, bars, cafés, and hotel outlets. Employees may be exposed to hot surfaces, kitchen equipment, and high guest volume during peak service periods.

REPORTING STRUCTURE
This position reports directly to senior leadership and works collaboratively with both front-of-house and back-of-house teams to ensure operational success.

This is a full-time, exempt position with a base salary of $75,000 - $95,000. PHG offers a comprehensive benefits package, including company-subsidized health, vision, and dental insurance (eligible after 60 days of employment), paid time off, sick time, a company computer, commuter benefits, and opportunities for advancement.

NOTE: Promise Hospitality Group is an Equal Opportunity Employer. It does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth, or related medical conditions), age, veteran status, or other legally protected characteristics. Any applicant with a mental or physical disability who requires accommodation during the application process should contact [email protected] to request such accommodation.