Membership Director

Maxime's, New York's premier private members club founded by Robin Birley, is seeking an experienced Membership & CRM Director to lead our Membership Team during a maternity leave cover period.

This senior leadership role is responsible for overseeing membership strategy, CRM management, member engagement, retention, and day-to-day membership operations. Working closely with the Group Director of Membership and senior leadership team, you will ensure an exceptional member experience while maintaining the highest standards of discretion, service, and professionalism.

Key Responsibilities

• Lead and support the Membership Team, ensuring smooth departmental operations.
• Drive membership strategy, engagement, retention, and pipeline management.
• Build and maintain strong relationships with members and prospective members.
• Serve as the senior point of contact for sensitive membership matters.
• Oversee Salesforce CRM, membership administration, reporting, and data integrity.
• Analyze membership trends and provide insights to senior leadership.
• Collaborate across departments to deliver a seamless member experience.

What We're Looking For

• Significant experience in membership, luxury hospitality, private clubs, CRM, or high-end client relationship management.
• Proven leadership and team management experience.
• Exceptional communication, relationship-building, and stakeholder management skills.
• Strong commercial awareness with experience using data to drive engagement and retention.
• Experience with Salesforce or a similar CRM platform preferred.
• Previous private members' club or luxury hospitality experience highly desirable.
• 9-Month Maternity Cover (January - September 2027)

Join a team dedicated to delivering exceptional hospitality, discretion, and service within one of New York City's most distinguished private clubs.