Lead Host

The Penrose is looking for an experienced Lead Host to join our team!

This is a new leadership role at the door. We’re looking for someone who leads from the front and sets the tone for the host team every night.

WHAT YOU’LL DO:

• Run the host stand on our busiest nights, managing reservations, walk-ins, waitlist and table flow
• Lead by example: be the first to greet, the first to jump in, and the standard the rest of the team follows
• Train, support and coach the host team
• Work closely with managers and the floor team to keep service paced and the room full
• Handle guest questions, special requests and the occasional tricky situation with warmth and confidence
• Keep Resy accurate and up to date, including notes, VIPs and regulars
• Open and close the host stand and keep it organized

SKILLS AND REQUIREMENTS:

• A welcoming, positive and upbeat attitude is a must!
• Natural confidence, a strong presence, and the ability to build rapport with guests
• Minimum 2 years hosting experience in a high-volume bar or restaurant, ideally in NYC
• Previous lead host or supervisory experience strongly preferred
• Experienced with Resy
• Highly attentive to detail, with strong organizational and multitasking skills
• Clear, calm communicator, including under pressure
• Team player with a roll-up-your-sleeves attitude
• Comfortable making real-time seating decisions, balancing reservation pacing, walk-ins and guest expectations in coordination with management
• Must be ready to commit to a minimum of four evening shifts per week, with confirmed availability during the holiday season and other peak business periods
• Must be able to lift and carry at least 50 pounds
• Must be able to stand for long periods of time
• Must be comfortable with repetitive motions (such as walking, bending and standing)

WHAT WE OFFER:

The Penrose is part of Sleeping Giant, a family of independently operated bars united by a shared work culture and the chance for employees to grow and explore opportunities.

• Hourly plus tips
• Full-time employees are eligible for a benefits package including 401K (with company match), health, dental and vision insurance
• Companywide dining discounts
• Commuter Benefit Program
• Bonus opportunities
• A collaborative company culture that encourages growth and cooperation

Looking forward to hearing from you!