Front of House Staff

We are opening a new, members-only fitness and wellness club opening in Tribeca, bringing together world-class coaching, elevated hospitality, and a highly personalized member experience.

With membership limited to 250, we're building a community where every member feels recognized, valued, and genuinely cared for.

We're seeking hospitality-driven individuals to join our founding team and help define the PERSANA experience from day one.

The Role

As a Member Experience Associate, you'll be the welcoming face of PERSANA, delivering exceptional service while helping maintain a polished, seamless club environment.

Key Responsibilities

• Welcome members and guests, learning individual preferences and building lasting relationships.

• Manage check-ins, member requests, and daily front-of-house operations.

• Prepare and serve specialty coffee and beverages, with professional barista training provided through our coffee partnership.

• Maintain exceptional presentation across the lounge, café, locker rooms, and recovery areas.

• Assist with member onboarding, recovery bookings, and special events.

• Anticipate member needs and resolve concerns with professionalism and discretion.

Who We're Looking For

• Experience in hospitality, restaurants, boutique hotels, luxury retail, or private clubs.

• Naturally warm, attentive, confident, and service-oriented.

• Strong communication skills and exceptional attention to detail.

• Comfortable delivering personalized service to a discerning clientele.

• Genuine interest in fitness, wellness, and community.

• Reliable, proactive, and comfortable working within a small team.

Hospitality experience is more important than previous fitness industry experience.

Compensation & Perks

Full-Time: Approximately 40 hours/week, primarily weekdays. $60,000/year.

Part-Time: Approximately 20 hours/week, including early morning or evening shifts. $30,000–$35,000/year depending on schedule and experience.

Team perks include:

• Access to PERSANA training and recovery facilities during designated staff hours.

• Staff apparel and retail discounts.

• Complimentary coffee and supplements during shifts.

• Paid time off for eligible employees.

• Opportunities for growth within the founding team.