Floor Manager

From Phil Rosenthal of Somebody Feed Phil and James Beard Award–winning Chef Nancy Silverton of the Mozza Restaurant Group comes Larchmont Village’s first classic neighborhood diner — Max & Helen’s. A modern take on the old-school American diner, we serve the comforting favorites you know and love, from matzoh ball soup and patty melts to breakfast plates, house-baked treats, and malted milkshakes.

We’re building a passionate, thoughtful, and energetic team and are currently seeking a Floor Manager to help lead front-of-house service as we continue to grow.

• A natural leader with genuine warmth and a true love for hospitality

• Strong floor presence and the ability to lead by example during service

• A calm, confident communicator with a solution-oriented mindset

• A natural ability to read the room and deliver both relaxed diner comfort and elevated service

• Someone who enjoys coaching, supporting, and motivating a team in real time

• A desire to build community and help shape something special from the ground up

• Leading daily floor operations to ensure smooth, consistent, and welcoming service

• Supporting servers, hosts, and support staff throughout service

• Upholding service standards, pacing, and guest experience

• Handling guest needs and concerns with care, professionalism, and discretion

• Assisting with training, onboarding, and ongoing development of FOH staff

• Working closely with kitchen leadership to ensure seamless service flow

• Full-time position

• Store hours: 8am–8pm daily (weekend availability required)

• Prior restaurant management or floor leadership experience (2+ years) strongly preferred

• This is a hands-on role — managers are expected to be present on the floor during service

This is an opportunity to help shape a neighborhood institution in the making. We believe in great food, good people, strong leadership, and taking care of both our guests and our team.