Food Runner

Location: Upper East Side, New York City

Position Summary

The Food Runner is responsible for delivering food from the kitchen to guests quickly, accurately, and professionally. This position plays an important role in providing excellent guest service and maintaining smooth communication between the kitchen and front-of-house team.

At Nightly's, we expect our Food Runners to be attentive, organized, energetic, and committed to creating an excellent dining experience for every guest.

Primary Responsibilities

1. Food Delivery

   • Deliver food from the kitchen to the correct tables promptly.

   • Ensure every dish matches the table's order before leaving the kitchen.

   • Know the menu, ingredients, and presentation of all dishes.

   • Communicate any allergies or special modifications to the kitchen and serving staff.

   • Deliver food professionally, with proper presentation.

2. Guest Service

   • Be polite, professional, and attentive when approaching guests.

   • Know how to identify dishes and explain basic menu items.

   • Check that guests receive the correct food and necessary condiments.

   • Respond to guest requests promptly and notify the server when assistance is needed.

   • Maintain a positive attitude throughout every shift.

3. Communication

   • Maintain clear communication with servers, kitchen staff, and management.

   • Notify servers immediately when food is ready or when there are delays.

   • Assist in identifying and correcting order mistakes.

   • Never assume an issue has been handled without communicating it.

4. Restaurant Maintenance

   • Keep the expo station and food-running areas clean and organized.

   • Assist with clearing plates and resetting tables when needed.

   • Restock necessary supplies, condiments, and service items.

   • Maintain cleanliness and organization throughout the restaurant.

5. Teamwork

   • Support servers, bussers, hosts, and kitchen staff.

   • Assist wherever needed during busy service periods.

   • Work efficiently under pressure while maintaining attention to detail.

   • Follow all instructions from management and kitchen leadership.

Expectations & Standards

• Arrive on time, dressed appropriately, and ready to work.

• Maintain a professional appearance and positive attitude.

• Know the menu and daily specials.

• Move quickly but safely through the restaurant.

• Never leave food sitting in the kitchen when it is ready to be delivered.

• Treat every guest and team member with respect.

• Maintain high standards of cleanliness and hospitality.

Our Standard at Nightly's

Every plate that leaves the kitchen represents Nightly's. Food Runners are responsible for ensuring that every dish reaches the guest quickly, correctly, and with care.

Our goal is simple: Great food, great teamwork, and exceptional guest experiences.