General Manager

About DOYA

Located in the heart of Miami's vibrant Wynwood neighborhood, DOYA is a Michelin Bib Gourmand-recognized restaurant inspired by the rich culinary traditions of the Aegean region. Known for our elevated dining experience, vibrant atmosphere, and commitment to exceptional hospitality, DOYA brings people together through outstanding food, thoughtfully curated beverages, and genuine service.

We are seeking an experienced, dynamic, and results-driven General Manager to lead our team and oversee all aspects of restaurant operations.

The Role

The General Manager will be responsible for driving operational excellence, financial performance, team development, and guest satisfaction. The ideal candidate is a hands-on hospitality professional with strong business acumen, exceptional leadership skills, and a passion for creating memorable dining experiences.

Key Responsibilities

Operations & Guest Experience

• Oversee daily front-of-house and back-of-house operations to ensure exceptional service and efficiency.

• Maintain DOYA's standards for hospitality, food quality, presentation, and overall guest experience.

• Proactively manage guest relations, feedback, and service recovery.

• Ensure compliance with health, safety, sanitation, and liquor regulations.

Financial Performance & Business Management

• Take ownership of restaurant financial performance, including revenue, profitability, and controllable expenses.

• Monitor and manage labor costs, COGS, inventory, and operating budgets.

• Review financial reports, P&L statements, and key performance indicators.

• Identify opportunities to increase revenue, improve efficiency, and maximize profitability.

• Oversee purchasing, vendor relationships, inventory controls, and cost management.

Leadership & Team Development

• Recruit, train, mentor, and develop a high-performing management and service team.

• Foster a positive, accountable, and performance-driven workplace culture.

• Establish clear expectations and maintain consistent operational standards.

• Oversee scheduling, staffing levels, performance evaluations, and employee relations.

• Lead by example with a strong presence on the restaurant floor.

Sales, Events & Brand Development

• Collaborate with DOO, marketing, and events teams to drive restaurant sales and brand awareness.

• Support private dining, special events, and strategic partnerships.

• Build and maintain strong relationships with guests, local businesses, and the surrounding community.

• Identify opportunities to grow reservations, repeat business, and overall market presence.

Qualifications

• Minimum 5 years of restaurant management experience, including at least 2 years in a General Manager or senior leadership role.

• Proven experience in high-volume, upscale, or fine-dining restaurant environments.

• Strong understanding of restaurant financials, P&L management, labor optimization, and cost controls.

• Demonstrated ability to lead, develop, and retain high-performing teams.

• Exceptional communication, organizational, and problem-solving skills.

• Strong knowledge of food, wine, cocktails, and elevated hospitality standards.

• Experience with restaurant management technology, POS systems, inventory platforms, and reservation systems.

• Ability to thrive in a fast-paced, high-expectation environment.

• Flexible availability, including evenings, weekends, and holidays.

What We're Looking For

We are looking for more than an Operations Manager. We want a hospitality-driven leader who takes ownership, inspires their team, understands the business behind the experience, and consistently delivers results.

The successful candidate will balance operational discipline with genuine hospitality, bringing professionalism, energy, and a commitment to excellence to every service.

Why Join DOYA?

Join an established, recognized Miami dining destination with a passionate team, a distinctive culinary identity, and a commitment to continued growth.

This is an opportunity to make a meaningful impact, develop a strong team, and play a key role in the restaurant's continued success.