Schedule
Days: Sunday, Monday, Thursday, Friday, SaturdayShifts: Night
Required Years of Experience
1 year
Job Details
The Floor Manager will oversee all aspects of the food and beverage operations for our restaurant. This role requires a leader who can manage day-to-day operations while ensuring the highest standards of quality and service. The ideal candidate will have a strong background in both front-of-house and back-of-house operations, with the ability to drive revenue, manage costs, and develop a team of professionals committed to delivering an exceptional dining experience.
Key Responsibilities:
Operational Management: • Oversee daily food and beverage operations, ensuring smooth and efficient service. • Develop and implement standard operating procedures (SOPs) to maintain high service standards. • Monitor and manage labor costs, food costs, and inventory levels. • Ensure compliance with health and safety regulations, including food handling and sanitation standards.
Staff Management: • Recruit, train, and supervise staff across all F&B operations, including servers, bartenders, kitchen staff, and support roles. • Create and manage staff schedules to optimize service and control labor costs. • Conduct regular performance evaluations, provide coaching, and develop staff through training programs. • Foster a positive and professional work environment, encouraging teamwork and continuous improvement.
Customer Service: • Ensure all guests receive outstanding service, responding promptly to any concerns or complaints. • Monitor guest feedback and implement improvements to enhance the customer experience. • Work closely with the front-of-house team to create memorable dining experiences for guests.
Compliance and Safety: • Ensure compliance with all local, state, and federal regulations related to food and beverage operations. • Implement and maintain safety procedures to protect guests and employees. • Conduct regular inspections to ensure the restaurant meets health and safety standards.
Qualifications:
• Bachelor’s degree in Hospitality Management, Business, or a related field (preferred).
• Strong knowledge of food and beverage operations, including front-of-house and back-of-house management. • Excellent leadership and team-building skills, with the ability to motivate and develop staff.
• Strong financial acumen, with experience managing budgets and financial performance.
• Exceptional customer service skills, with a focus on creating a positive guest experience.
• Ability to work in a fast-paced environment, manage multiple priorities, and adapt to changing circumstances.
• Proficient in restaurant management software and POS systems.
Working Conditions:
• This position requires flexibility, including working evenings, weekends, and holidays as needed.
• Must be able to stand for extended periods and lift up to 50 pounds.
Benefits:
• Competitive salary with performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Opportunities for professional development and advancement.
Compensation Details
Compensation: Salary ($70,000.00 - $75,000.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Potential Bonuses
Required Skills
Operational Management
Leadership
Standard Operating Procedures
Team Development
Conflict Resolution
Inventory Management
Time Management
Compliance With Health and Safety Regulations
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Part of Santa Cruz Co.
The Santa Cruz Co. is focused on the design, development and operation of hospitality brands that, at their core, are about bringing people together. For us, great hospitality is about quality, elegance, style and fun. We exude a sense of joy in hosting, setting the stage for our guests to have exceptional experiences. Founded by restaurateur and designer, Juan Santa Cruz, our origins are in the vibrancy, boldness and spirit of Latin culture. Like our guests, we have a global view, and with our teams and collaborators we give room for a broad and creative interpretation of our essence at all our properties internationally.
