Restaurant Operations Manager

About the Role

Italian Kitchen of Brockton is looking for an experienced, hands-on Restaurant Operations Manager to help lead our day-to-day operation.

Reporting to the General Manager, this role is a key leader across both the front and back of house, with a strong focus on team leadership, kitchen execution, food quality, cost control, and guest experience.

This is not an office-only position. We’re looking for someone who is visible, involved, comfortable jumping in when needed, and capable of independently leading the operation while supporting the General Manager.

What You’ll Do

• Lead daily FOH and BOH operations
• Train, coach, schedule, and develop employees
• Maintain food quality, consistency, cleanliness, and safety standards
• Oversee prep, production, inventory, ordering, and waste
• Monitor and manage labor and food costs
• Hold employees accountable for performance and restaurant standards
• Assist with hiring, onboarding, and performance management
• Ensure opening, closing, and operating procedures are followed
• Resolve guest and operational issues quickly and professionally
• Support the team during busy periods while maintaining leadership of the overall operation
• Serve as a key operational leader in the General Manager’s absence

What We’re Looking For

• Restaurant management experience
• Strong kitchen/culinary experience
• Experience leading both FOH and BOH teams
• Knowledge of labor, food cost, scheduling, inventory, and ordering
• Strong coaching and employee-development skills
• Solid food safety and sanitation knowledge
• Organized, dependable, and strong with follow-through
• Excellent problem-solving and guest-service skills
• Availability for nights and weekends as business needs require

If you’re a hands-on restaurant leader who enjoys developing people, takes pride in great food and service, and knows how to keep a busy operation running smoothly, we’d love to hear from you.