Server

Position: Server
Department: Front of House
Reports To: Lead Server / General Manager
Position Type: Full-Time / Part-Time

1.Position Summary 

The Server is responsible for providing excellent customer service while ensuring guests have a positive dining experience. This position requires strong communication skills, attention to detail, knowledge of the menu, and the ability to work efficiently in a fast-paced restaurant environment.

Servers are expected to maintain professionalism, provide attentive service, and ensure guests' needs are met throughout their visit.

2.Primary Job Responsibilities 

Customer Service

• Greet guests promptly and welcome them to the restaurant.

• Present menus and explain menu items, specials, and recommendations.

• Take accurate food and beverage orders.

• Check on guests throughout their dining experience.

• Address customer concerns professionally and notify management when necessary.

• Thank guests and provide a positive farewell.

Daily Operations

• Maintain assigned tables and dining areas.

• Ensure orders are entered accurately and delivered promptly.

• Communicate effectively with kitchen staff and management.

• Maintain knowledge of menu items, ingredients, and food allergies.

• Follow proper procedures for handling payments and closing checks.

• Complete assigned opening, closing, and side work duties.

Cleanliness and Professionalism

• Maintain clean and organized service stations.

• Follow all sanitation and food safety guidelines.

• Maintain proper appearance and uniform standards.

• Arrive on time and be prepared for scheduled shifts.

• Work as a team and assist fellow employees when needed.
  
  3. Performance Expectation 
  
  Servers are expected to:

1. Provide friendly, attentive, and professional service.

2. Know the menu and confidently answer guest questions.

3. Maintain accuracy when entering and delivering orders.

4. Communicate effectively with the kitchen and fellow servers.

5. Handle difficult customers calmly and professionally.

6. Maintain cleanliness throughout their shift.

7. Take accountability for their assigned tables and responsibilities.
   
   4.Required Qualifications 

• Previous serving experience preferred.

• Strong communication and customer service skills.

• Ability to multitask in a fast-paced environment.

• Basic knowledge of food and beverage service.

• Ability to work evenings, weekends, and holidays as needed.

• Positive attitude and professional appearance.

• Ability to work independently and as part of a team.
  
  5. Performance Standards 

The Server is responsible for maintaining high service standards and contributing to the overall success of the restaurant.

Servers are expected to take ownership of their guests' experience, follow restaurant policies, communicate problems to management, and complete all assigned duties without constant supervision.