Bartender

Location: Dream Rooftop Grill – Dream Hollywood Hotel
Department: Food & Beverage
Position: Bartender
Reports To: General Manager, Assistant General Manager, and Floor Manager
Employment Type: Full-Time / Part-Time
Classification: Hourly, Non-Exempt

Dream Rooftop Grill is seeking an experienced, professional, and energetic Bartender to join our Food & Beverage team. The Bartender is responsible for providing exceptional guest service, preparing and serving alcoholic and non-alcoholic beverages, maintaining a clean and organized bar, and creating an inviting atmosphere for hotel guests and visitors.

The ideal candidate thrives in a fast-paced, high-volume rooftop environment, demonstrates strong knowledge of cocktails, spirits, wine, and beer, and maintains a professional demeanor while delivering an elevated hospitality experience.

• Prepare and serve cocktails, wine, beer, and non-alcoholic beverages according to established recipes and presentation standards.

• Maintain consistency in beverage quality, portion control, and presentation.

• Demonstrate extensive knowledge of spirits, classic cocktails, specialty beverages, and current beverage trends.

• Provide recommendations and upsell premium spirits, specialty cocktails, and other menu offerings.

• Ensure beverages are prepared and delivered promptly, especially during high-volume service.

• Follow established alcohol service procedures, including checking identification and recognizing signs of intoxication.

• Greet guests warmly and provide attentive, professional service throughout their visit.

• Create a welcoming and engaging bar atmosphere while maintaining luxury hospitality standards.

• Address guest requests, concerns, and complaints professionally, escalating issues to management when necessary.

• Maintain positive relationships with hotel guests, regular customers, and fellow team members.

• Support special events, private parties, nightlife events, and bottle service operations as assigned.

• Set up and break down the bar before and after each shift.

• Maintain cleanliness and organization of bar counters, equipment, glassware, storage areas, and workstations.

• Restock liquor, beer, wine, mixers, garnishes, ice, and other necessary supplies.

• Monitor inventory levels and communicate shortages or discrepancies to management.

• Follow proper opening and closing procedures, including cash handling and inventory controls.

• Properly operate the Toast POS system to enter orders, process payments, and close guest checks.

• Ensure all sales, discounts, voids, and transactions are accurately recorded.

• Minimize waste and follow established beverage portioning and inventory procedures.

• Work collaboratively with servers, barbacks, bussers, kitchen staff, security, and management.

• Communicate effectively with the service team to ensure timely and accurate beverage delivery.

• Assist with training and supporting new team members when requested.

• Attend scheduled pre-shift meetings, training sessions, and team meetings.

• Follow management direction and maintain professional communication with coworkers and guests.

• Comply with all California Alcoholic Beverage Control (ABC) regulations and responsible beverage service requirements.

• Maintain current California Responsible Beverage Service (RBS) certification and Food Handler certification, as applicable.

• Complete required California harassment prevention training.

• Follow all company policies regarding workplace safety, sanitation, attendance, appearance, and professional conduct.

• Maintain compliance with health department standards and food safety procedures.

• Report guest incidents, workplace injuries, safety hazards, and inappropriate conduct to management immediately.

• Never serve alcohol to minors or visibly intoxicated individuals.

• Minimum 2 years of bartending experience preferred, ideally in a high-volume restaurant, hotel, rooftop bar, lounge, or nightlife environment.

• Strong knowledge of cocktail preparation, wine, beer, and premium spirits.

• Experience using Toast POS or similar restaurant point-of-sale systems preferred.

• Excellent communication, multitasking, and customer service skills.

• Ability to work efficiently and remain composed during busy service periods.

• Professional appearance and commitment to hospitality standards.

• Ability to work a flexible schedule, including evenings, weekends, holidays, and special events.

• Must meet California's legal age requirements for serving alcoholic beverages.

• Must obtain and maintain all certifications required for the position.

• Ability to stand and walk for extended periods.

• Ability to lift, carry, and move up to 25 pounds regularly and heavier items with assistance when necessary.

• Ability to bend, reach, and perform repetitive movements throughout the shift.

• Ability to work in indoor and outdoor rooftop environments, including varying weather conditions.

• Ability to safely operate bar equipment and handle glassware.

Bartenders are expected to maintain high standards of guest service, beverage quality, punctuality, teamwork, cleanliness, and professionalism. Employees must follow all company policies, management instructions, and applicable regulations.

Failure to meet established performance or conduct standards may result in corrective action, up to and including termination of employment, consistent with applicable law and company policy.