General Manager | High-Volume Hospitality – Manhattan, NYC

ABOUT THE OPPORTUNITY

An established and growing hospitality group is seeking an experienced General Manager to lead a high-volume restaurant and cafe operation in Manhattan. Known for its commitment to quality, genuine hospitality, and exceptional guest experiences, the organization offers an opportunity for a hands-on leader to make a meaningful impact on team development, operational performance, and overall business success.

We are looking for a passionate, people-focused leader who thrives in a fast-paced environment, takes ownership of results, and knows how to build and inspire high-performing teams.

KEY RESPONSIBILITIES

• Oversee all aspects of daily operations, ensuring exceptional guest experiences and consistent execution of service, food quality, and operational standards.

• Lead, coach, and develop management and hourly teams while fostering a positive, accountable, and collaborative work environment.

• Take ownership of financial performance, including P&L management, labor optimization, food costs, forecasting, and revenue growth.

• Manage staffing, scheduling, hiring, onboarding, training, and performance management.

• Maintain high standards for food safety, sanitation, cleanliness, and regulatory compliance.

• Drive operational efficiency and identify opportunities to improve service, productivity, and profitability.

• Partner with regional leadership and cross-functional teams to implement operational initiatives and business priorities.

• Lead performance reviews, provide ongoing feedback, and support employee development.

• Oversee administrative responsibilities and ensure adherence to company policies and procedures.

• Build strong relationships with guests and the surrounding community.

QUALIFICATIONS & EXPERIENCE

Required

• Minimum 2 years of experience as a General Manager in a high-volume restaurant, polished fast-casual, or similar hospitality environment.

• Demonstrated experience managing P&L performance, labor costs, and operational budgets.

• Proven ability to recruit, develop, and retain high-performing teams.

• Strong leadership, communication, organizational, and problem-solving skills.

• Ability to thrive in a fast-paced, evolving environment while maintaining high standards of hospitality.

• Proficiency in Microsoft Office and restaurant management systems.

• High school diploma or equivalent.

• Flexibility to work mornings, evenings, weekends, holidays, and extended shifts based on business needs.

Preferred

• Experience managing high-volume, multi-daypart restaurant or cafe operations.

• Food safety certifications and knowledge of applicable health regulations.

ESSENTIAL FUNCTIONS / WORKING CONDITIONS

• Ability to work extended shifts, including 10+ hours, as business needs require.

• Ability to stand and walk for extended periods.

• Ability to perform physical responsibilities associated with restaurant operations, including lifting and carrying up to 50 pounds, with or without reasonable accommodation.

COMPENSATION & BENEFITS

• Competitive Salary: $87,000–$120,000 annually, depending on experience

• Performance-based bonus opportunities

• Medical, dental, and vision insurance

• Paid vacation and sick time

• 401(k) with company match

• Employee dining discounts

• Employee assistance and wellness resources

• Opportunities for professional development and career advancement

CONFIDENTIAL SEARCH

This position is part of a confidential leadership search. Additional details about the organization and specific location will be shared with qualified candidates during the interview process.