Restaurant Manager

The Restaurant Manager will lead the day-to-day operations across the Commissary restaurant and lobby bar. This is a hands-on leadership role focused on creating a welcoming environment for both guests and team members, while ensuring smooth, efficient, and financially sound operations across all restaurant and bar operations.

The Restaurant Manager works closely with the ownership team, operations consultant, and culinary team, and serves as a key liaison between the restaurant and other departments, including programming, facilities, events, and box office. The ideal candidate will bring structure and polish, while being flexible, approachable, and solution-oriented.

WHO REPORTS TO YOU

• Supervisors/ Shift Leads
• Head Bartender
• Maître d’ and/or Hosts
• Baristas
• Front-of-House Restaurant Staff

KEY RESPONSIBILITIESLeadership & Culture

• Set the tone for team culture—professional, collaborative, and hospitality-driven
• Lead, mentor, and support the restaurant and bar management teams
• Create a strong sense of ownership and pride within the restaurant and bar teams
• Maintain a consistent floor presence during service and restaurant-related events
• Act as a liaison between the restaurant, culinary team, and other Metrograph departments to foster clear communication and accountability.
  
  

Venue Operations

• Oversee daily operations across the Commissary restaurant, lobby bar, and restaurant outdoor spaces
• Ensure all restaurant and bar spaces are set and guest-ready, including ambiance, lighting, music, cleanliness, and overall atmosphere
• Manage restaurant-related private and public events in collaboration with the events team
• Oversee restaurant vendor relationships and coordinate onsite needs with Facilities and Box Office Managers.
• Manage scheduling, opening and closing procedures, and inventory protocols
• Maintain knowledge of NYC Department of Health regulations and serve as the primary contact for inspections, compliance, and corrective action. Maintain familiarity with FDNY, State Liquor Authority, and other relevant regulatory requirements, ensuring restaurant and bar operations remain compliant.

HR & Payroll Oversight

• Support HR-related matters for restaurant and bar employees, including hiring, coaching, progressive discipline, and employee relations
• Submit accurate, timely payroll and ensure schedule adherence
• Maintain employee documentation, certifications, and compliance
• Partner with Head of HR on policy adherence and legal compliance

Guest Experience & Community Engagement

• Be highly visible during peak periods, greeting guests and resolving issues calmly and promptly
• Cultivate relationships with regulars, members, and restaurant guests
• Build and maintain strong relationships with the local restaurant community and neighborhood
• Respond to guest feedback across all channels, including in-person and digital platforms

Financial & Administrative

• Monitor restaurant and bar performance and participate in monthly financial reviews
• Work closely with the Operations Consultant and Chef to ensure  inventory procedures and cost-control efforts
• Ensure onsite financial operations and procedures are accurate and timely.

Creative Strategy & Outreach

• Support the Metrograph teams with restaurant and bar promotions, special events, and new initiatives
• Contribute ideas to increase restaurant covers, bar business, and private event bookings
• Monitor guest feedback and restaurant sales trends to identify opportunities for improvement

QUALIFICATIONS

• 3+ years of restaurant management experience in a fast-paced, service-focused environment
• Strong front-of-house operations and team leadership experience
• Working knowledge of restaurant financials, including labor, COGS, inventory, and cost controls
• Strong knowledge of NYC Department of Health regulations and restaurant compliance requirements
• Experience with OpenTable, Resy, Toast, Justworks, and payroll platforms
• Strong written and verbal communication skills
• Ability to manage stress, solve problems quickly, and lead with emotional intelligence
• Schedule flexibility—must be available nights, weekends, holidays, and for special events
• Knowledge of labor laws, HR compliance, and hospitality safety protocols
• Strong coaching and mentoring skills with a commitment to creating a positive, accountable work culture

PHYSICAL REQUIREMENTS

• Ability to stand or walk for extended periods and climb stairs
  
  
• Ability to lift up to 50 lbs
  
  
• Frequent bending, reaching, and physical activity during service periods