Required Years of Experience
1 year
Job Details
- Recognize the importance of providing extraordinary hospitality and exemplify this in interactions with customers, vendors and coworkers alike.
- Assist in all fundamental levels of the guest experience from answering product questions to point of sale.
- Report directly to the Store Manager, Assistant Store Manager, and Director of Operations- assisting them in effectively and positively leading the front house team, overseeing operations in their absence, and assisting in administrative and practical tasks as needed.
- Communicate with all departments and Breads Bakery locations to ensure proper inventory and quality are maintained- recognizing that every day presents varying needs and adjusting workflow to meet these needs.
- Oversee staff throughout shifts, delegating tasks as needed, ensuring responsibilities are met and, when possible, exceeded.
- Manage cash, delegate tips, prepare bank deposits, and trouble-shoot any POS complications that may arise.
- Assist at other Breads Bakery locations as needed; ability to adjust and adapt gracefully to unexpected changes.
- Maintain a clean, safe and aesthetically pleasing space in accordance with operations and sanitation guidelines.
- Follow tasks as instructed by direct managers and supervisors, ensuring responsibilities are met and, when possible, exceeded.
- Govern service recovery as needed with professionalism and sincerity.
- Foster a positive work environment and commitment to Breads Bakery’s values.
- Commit to creating consistent, high-quality coffee, espresso, and tea drinks following the appropriate preparation methods as instructed- communicating to your superiors when there are concerns that these expectations are not met.
*This job description is intended to provide a general overview of the position and expectations for this role. It is not a complete statement of duties, responsibilities, or requirements.
- Minimum 2 years of professional experience as a shift leader, supervisor or comparable leadership role.
- Minimum 2 years of hospitality and/or the food & beverage experience preferred.
- Barista or bartending experience is advantageous.
- NYC Food Handlers Certification required (or must obtain within the three months of hire).
- Commitment to providing exceptional service and genuine guest experiences.
- Proactive, attentive and able to anticipate guest needs in a fast-paced environment.
- Remarkable communication, interpersonal and problem-solving skills; able to multitask effectively.
- Ability to work on your feet for a full shift and lift 50+ lbs during the shift.
- Ability to work holidays and weekends.
- Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA and other federal, state and local standards / requirements including meeting and qualitative or quantitative productivity standards.
- Ability to maintain reasonably regular, punctual and regular attendance consistent with the ADA, FMLA and other federal, state and local standards / requirements.
- Compliance with all personnel policies and practices.
- Must be 18 years of age or older and authorized to work in the US.
- For part-time associates, individuals must have availability for at least 3 shifts per week and must work at least 2 shifts per week.
- Final starting pay rate is $18.75/hour plus gratuities (~$6-12/hour) with the following structure:
- $17/hour base rate
- Included in gratuity distribution after successful completion of bread sales training (5 shifts)
- +$0.50/hour after receiving NYC Food Handlers Certification
- +$0.50/hour after passing barista exam
- +$0.75/hour after successful completion of shift leader training
- Medical, dental, vision and life insurance available following waiting period for full time employees
- Paid time off package for full time employees
- 401(k) retirement savings plan with employer contribution
- Access to commuter benefits, flexible spending accounts (FSA), financial wellness programs, mental health and fitness benefits, store discounts, and PLUM benefits
- 50%-75% Store discount
Compensation Details
Compensation: Hourly ($18.75) plus tips
Estimated Weekly Tips: $9.00
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts, Wellness Program
Required Skills
Customer Service Orientation
Team Collaboration
Adaptability to Change
Attention to Detail
Time Management
Conflict Resolution
Organizational Skills
Ability to Handle Stress
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Part of Breads Bakery
Breads Bakery™ is a New York bakery dedicated to producing handmade breads, pastries and cafe items using traditional techniques. We are passionate and take great pride in our craft and products, selecting only the finest ingredients and, when possible, using natural and organic ingredients.
At Breads, we value the community established through our team, guests, neighbors and city; from our efforts to become a zero waste facility to our own rooftop bee hives, we always strive to improve in a meaningful way.
We are seeking curious, reliable and passionate people to join our tight-knit team!
