Membership Manager

Position Title: Membership Manager

Reports To: General Manager

Employment Type: Full-Time

Location: Tchefuncta Country Club | Covington, Louisiana

The Membership Manager serves as the ambassador of Tchefuncta Country Club, responsible for attracting new members, guiding prospective members through the sales process, and creating an exceptional onboarding experience that builds long-term relationships. This role combines hospitality, sales, marketing, and community engagement to grow membership while preserving the welcoming culture and reputation of the Club.

The ideal candidate is an outgoing relationship builder with strong hospitality instincts, excellent communication skills, and a passion for creating memorable experiences.

• Generate and cultivate qualified membership leads through networking, referrals, community outreach, and events.

• Conduct personalized club tours highlighting the Club's golf, dining, tennis, pool, and social amenities.

• Follow up consistently with prospective members through phone calls, emails, and personal outreach.

• Guide applicants through the membership application process from initial inquiry through activation.

• Maintain an organized pipeline of prospects and accurately track activity within the Club's CRM or membership system.

• Achieve monthly, quarterly, and annual membership growth goals established by the General Manager.

• Welcome and personally introduce new members to the Club, staff, and key members.

• Coordinate new member orientations and onboarding experiences.

• Build relationships with existing members to encourage referrals and increased engagement.

• Partner with department managers to ensure new members quickly become active participants in Club life.

• Assist with retention efforts by identifying opportunities to improve member satisfaction.

• Represent Tchefuncta Country Club at community events, networking functions, and local business organizations.

• Support social media and marketing initiatives designed to generate membership interest.

• Coordinate membership events, open houses, and prospective member receptions.

• Develop partnerships with local businesses, real estate professionals, and community leaders.

• Maintain accurate membership records and sales reports.

• Prepare weekly and monthly reports on lead generation, conversions, and membership trends.

• Assist with membership communications, welcome materials, and promotional campaigns.

• Ensure all membership documentation is completed accurately and confidentially.

Required

• 3+ years of experience in hospitality, private clubs, sales, luxury service, or business development.

• Excellent interpersonal and relationship-building skills.

• Strong organizational and follow-up abilities.

• Professional presentation and communication skills.

• Ability to work evenings, weekends, and Club events as needed.

Preferred

• Private club or golf club experience.

• Knowledge of membership sales strategies.

• Experience using CRM or membership management software.

Success in this role will be measured by:

• New memberships sold

• Membership conversion rate

• Lead response and follow-up consistency

• New member onboarding completion

• Member referral growth

• Member satisfaction and retention support

This position offers a competitive base salary plus a performance-based commission structure.

The Membership Manager is eligible to earn commissions on all new memberships successfully converted and activated.