Service Manager

DINING ROOM / SERVICE MANAGER
$80,000–$90,000 annually

An established Manhattan restaurant is seeking an experienced manager with a strong command of dining room service and the ability to teach it.

This position centers on the guest experience: how guests are welcomed, how the room feels, how well staff understand the menu, and how consistently the team anticipates what a table needs. We’re looking for someone who enjoys being on the floor, works comfortably through a busy service, and takes an active role in developing staff.

The role

You will oversee the front-of-house team during service, keeping everyone organized, attentive, and focused on thoughtful hospitality. Your responsibilities will include:

• Directing the floor and adjusting seating, staff assignments, and pacing as service develops.

• Teaching and reinforcing service standards through pre-shift meetings, hands-on coaching, and consistent follow-up.

• Recognizing gaps in service early and stepping in to support the team.

• Developing staff knowledge of food, beverages, and proper service.

• Building relationships with guests and resolving concerns with discretion and care.

• Coordinating with the kitchen to manage timing, special requests, and dietary needs.

• Hiring, training, and evaluating front-of-house employees.

• Supporting scheduling, labor management, opening and closing procedures, and health and safety requirements.

The right experience

• At least three years of restaurant management experience in a busy, upscale setting.

• A thorough understanding of dining room service, with the ability to explain and demonstrate what good service looks like.

• Strong food and beverage knowledge and attention to the details that shape a guest’s experience.

• Experience giving clear, constructive feedback and holding staff to consistent expectations.

• Sound judgment, strong organization, and a composed, professional presence.

• Familiarity with restaurant POS and reservation systems.

• Availability to work evenings, weekends, and holidays.

Compensation and benefits

Annual salary of $80,000–$90,000, plus health, dental, and vision insurance; 401(k); paid time off; paid training; and an employee discount.

Please submit your résumé and a brief introduction describing your approach to service and staff development.