Floor Manager

Lead the floor. Develop the team. Elevate the experience.

Join CUERNO, a well-established Mexican restaurant known for its commitment to exceptional hospitality, high service standards, and memorable guest experiences.

We are seeking a motivated, hands-on Floor Manager to join our leadership team at an established Mexican restaurant where authentic hospitality, attention to detail, and a passion for Mexican cuisine and culture are at the heart of what we do.

Reporting directly to the General Manager, the Floor Manager plays a key role in maintaining service excellence, developing our people, strengthening operational standards, and bringing our hospitality philosophy to life.

• Lead Service Excellence: Maintain a strong floor presence and ensure exceptional hospitality, consistent steps of service, and attention to detail.

• Develop Our Team: Train, coach, and mentor team members while reinforcing our service standards, culture, and expectations.

• Drive Daily Operations: Oversee service execution, floor readiness, opening and closing procedures, and communication between Front of House, Back of House, and management.

• Maintain Standards: Ensure SOPs are followed, identify opportunities for improvement, and hold the team accountable for consistent execution.

• Elevate the Guest Experience: Proactively monitor service, address guest concerns, and partner with leadership to resolve challenges.

• Support Continuous Improvement: Help develop training materials, update operational procedures, and contribute to team development, scheduling, events, and special projects.

• Previous restaurant management experience in upscaler, high-volume hospitality.

• Experience in Mexican cuisine or a strong interest in Mexican food, culture, and hospitality is a plus.

• Strong leadership, communication, organization, and problem-solving skills.

• A hands-on management style with a passion for training and developing people.

• Exceptional attention to detail and a commitment to accountability.

• The ability to lead with professionalism, respect, consistency, and a genuine passion for hospitality.

• A team-first mindset and the ability to thrive in a fast-paced environment.

Become part of CUERNO a well-established Mexican restaurant that values authentic hospitality, teamwork, accountability, and continuous improvement. This is an opportunity to contribute to an established operation, develop a talented team, and help create memorable dining experiences that celebrate the spirit of Mexican hospitality.

We believe exceptional hospitality starts with strong leadership, engaged team members, and a shared commitment to excellence.

If you are a passionate hospitality leader ready to make an impact, we want to hear from you.

Apply today and become part of our team!