Schedule
Days: Monday, Tuesday, Wednesday, Thursday, FridayShifts: Day
some evenings and weekends may be required
Required Years of Experience
2 years
Job Details
ASSISTANT TO THE DIRECTOR OF OPERATIONS
Blackfoot Hospitality | New York City
Blackfoot Hospitality operates Little Owl, Market Table, The Clam, The Mary Lane and a private events, catering and production business. We’re seeking a proactive, organized and creative assistant to support our Director of Operations and grow within our company.
This role offers practical experience across restaurant operations, reservations, events, guest relations and marketing. A primary focus is helping develop our Central Reservations Department, strengthening the systems, communication standards and processes that support our guests and teams. You will also take ownership of our digital identity, keeping each restaurant’s online presence accurate, consistent and thoughtfully presented.
WHAT YOU’LL DO
- Support the Director of Operations with daily priorities, calendars, meetings, projects and follow through; calendar events include permit renewal scheduling.
- Help develop Central Reservations systems, procedures, training guides and communication standards.
- Maintain and optimize reservation platforms, including OpenTable and Resy, to support bookings, service flow and the guest experience.
- Coordinate with General Managers, Event Managers and department leaders across our restaurants and event spaces.
- Create and maintain SOPs, training materials, operational records and company resources.
- Update websites, digital profiles, menus, newsletters and guest communications, supporting SEO and brand consistency.
- Use Adobe InDesign, Photoshop and related tools for external/guest-facing communications (ie, produce polished menus, signage and event materials) as well as internal stakeholders (ie, training documents, beverage guides)
WHAT YOU’LL BRING
Hospitality experience, strong reservation platform skills, confidence managing websites across multiple platforms, and familiarity with Adobe creative tools, Google Workspace, Google Calendar and SEO. You are personable, resourceful and detail oriented, with an artistic eye, sound judgment and the initiative to anticipate needs and see work through.
ROOM TO GROW
Through mentorship and cross training with our leadership team, you will build experience in hospitality sales, guest relations and event operations, with opportunities for future growth in event sales management and business development.
TO APPLY
Submit your resume and a brief introduction describing your relevant experience in hospitality and graphic design, as well as your interest in Blackfoot Hospitality. Relevant work samples are welcome.
EEO Statement
Blackfoot Hospitality is an equal opportunity employer and is committed to creating an inclusive and diverse work environment. We celebrate and support differences and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable laws.
About Blackfoot Hospitality
Blackfoot Hospitality is a New York City–based hospitality group dedicated to creating warm, thoughtful, and memorable experiences. With a commitment to excellence in service, culinary creativity, and community engagement, our restaurants serve as welcoming spaces for both guests and staff. We believe in fostering environments where hospitality professionals can thrive while making a lasting impact on the guest experience.
Why work with Blackfoot Hospitality? We are collaboration-oriented and care about our guests and our staff. We believe that hospitality begins with us. We promote growth both personally and professionally. We offer dining discounts, 401k, health and dental insurance and two consecutive days off.
Compensation: Hourly, based on experience
Benefits & Perks: Health Insurance, Dental Insurance, 401k, Commuter Benefits, Dining Discounts
Compensation Details
Compensation: Hourly ($35.00 - $45.00)
Benefits & Perks: Health Insurance, Dental Insurance, 401k, Commuter Benefits, Dining Discounts
Required Skills
Project Management
Communication Skills
Team Collaboration
Problem Solving
Time Management
Customer Service Orientation
Adaptability
Attention to Detail
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Part of Blackfoot Hospitality
Blackfoot Hospitality is a thriving management group operating four beautiful West Village restaurants, a lovely private event space, a full-service event production and catering company as well as a hospitality consulting division.
Our approach is rooted in old-school, genuine hospitality–treating our guests and clients like family.
