Floor Manager

DEPARTMENT:
Front of House

REPORTS TO: 
General Manager 

PLACE OF WORK:
Ambassadors Club House, 1245 Broadway, New York NY 10001

JOB OVERVIEW:
The Food & Beverage/Floor Manager is responsible for overseeing all front-of-house dining operations to ensure a seamless, world-class Ambassadors Clubhouse experience. This role requires a high level of leadership, operational expertise, and a deep appreciation for hospitality. The F&B/Floor Manager will lead with professional etiquette and be compliant with all health, safety and labor regulations.  This person will lead and inspire the service team while upholding the standards of excellence that define JKS.

KEY RESPONSIBILITIES:

• Manage the opening and closing of the restaurant.
• Deliver and attend briefings, meetings and training sessions.
• Ensure you and your team maintain comprehensive knowledge of all food and beverage offerings.
• Oversee front of house areas to ensure each service runs to optimum efficiency.
• Handle guest concerns with discretion and professionalism while offering a timely resolution.
• Adhere to all relevant food safety, health and safety practices, policies and procedures according to the NY DOH.
• Maintain and manage the restaurant’s overall cleanliness.
• Ensure food quality and consistency is in line with Ambassador Clubhouse's standards, constructively communicate when improvements are necessary.
• Build relationships with regular and local clientele recording their preferences on the reservations system with Guest Relations Manager.
• Report any faulty or damaged equipment to the appropriate channels.
• Ensure all relevant checklists are completed and SOPs are adhered to.
• Support team members to ensure they provide an exceptional level of hospitality, building warm and genuine relationship with your guests.
• Manage all relevant departments to ensure each service is runs to optimum efficiency.
• Basic understanding of budget and financial targets within the business.
• Have a strong knowledge of competitors and the London Restaurant industry
• Ensure all teams are aware of marketing initiatives.
• Ensure personal presentation and hygiene standards are adhered to at all times by team members.

QUALIFICATIONS:

• Minimum (2) years in a fine dining, high volume restaurant or similar position
• Good time-management and teamwork skills
• Pride in appearance.
• Proactive in learning about food, beverage and wine.
• Warm and professional in communicating with guests.
• Constantly strive to improve personal and professional development.
• Must be able to stand or walk for extended periods of time and lift up to 50 lbs.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that are to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with any disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

JKS Restaurants (dba: Ambassadors Clubhouse NYC LLC) is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.