Office Assistant

Office Assistants  will support and assist the Office Manager by completing daily office functions. 

Essential Functions

• Assist with daily administrative work and other office functions, including without limitation by example: coding and processing invoices, completing daily sales report, responding to restaurant emails, reconciling credit card log, and maintaining and organizing employee files
• Count, balance and par banks accurately on a daily basis
• Process deposit and change orders accurately and according to procedure
• Process tip distributions, record as required and ensure tip reporting compliance
• Reconcile gift cards on a daily basis
• Process new hires, terminations and employee reviews in HRIS
• Issue and redeem Frequent Diner points according to the rules of the program
• Maintain employee time records to ensure employees are compensated appropriately and timely
• Handle guest, vendor and employee calls, questions and issues
• Take all reservations promptly and courteously
• Maintain organization of the office, supplies and equipment
• As compared with the Assistants in this position, Coordinators generally bring greater, more advanced and/or more specialized experience (internal and/or external), expertise and/or qualifications to the role. Additionally, Coordinators may provide higher-level assistance and coordination support to larger and/or more complex teams and/or operations (including, for example only, entry-level project management and budget oversight) and, under the supervision of one or more managers, may assign or delegate tasks to one or more Assistants.
• Available to work a variety of hours, days and shifts, including weekends
• Safely and effectively use and operate all necessary tools and equipment
• Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
• Ability to multitask calmly and effectively in a busy, stressful environment
• Work in a confined, crowded space of variable noise and temperature levels
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
• Ability to sit or stand for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

• Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
• Greet guests with a warm, sincere smile
• Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
• Proficiency in the use and operation of all necessary tools and equipment, including Open Table reservations system, Microsoft Office (Word, Excel, etc.), as well as telephone, paging and voicemail systems
• Comply with all safety and sanitation guidelines and procedures
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and be a team player
• Other duties will be assigned as needed