General Manager

Role overview

La Cabra is looking for a General Manager to lead four high-volume cafés in New York City. You will take responsibility for day-to-day operations and overall performance across these locations, leading local teams, upholding brand standards, and delivering consistent guest experiences and strong financial results.

As the senior operational leader for our NYC cafés, you will support and develop location managers and team leaders while remaining accountable for execution and results. You will balance hands-on leadership with planning and continuous improvement, bringing a calm, focused approach and close attention to detail.

Reports to: CEO and Managing Director

Collaborates with: Denmark HQ Teams and Local Leadership Team

Key responsibilities

Café operations and market accountability

• Own daily operations across four high-volume cafés in New York City, ensuring reliable opening and closing, appropriate staffing, efficient service, and consistent execution of company standards.
• Set clear priorities and responsibilities for location managers, review performance regularly, and ensure operational issues are resolved promptly.
• Oversee inventory, ordering, stock availability, waste control, supplier relationships, and equipment maintenance to support uninterrupted service.
• Identify operational risks, implement corrective actions, and escalate significant issues to senior leadership with a clear resolution plan.
• Oversee the planning and execution of internal and external events, ensuring smooth operational alignment

Financial performance and payroll

• Own location and market financial performance, including sales, labor costs, operating expenses, and profitability against agreed budgets and targets.
• Own the local payroll process and the accuracy and timeliness of each payroll submission. Review and approve time records, attendance, overtime, paid leave, and payroll adjustments before submission.
• Coordinate with payroll and finance teams to ensure payroll is processed accurately and on time, resolve discrepancies promptly, and maintain complete records and appropriate confidentiality.
• Align schedules and staffing levels with demand and labor budgets; improve sales through team training, upselling, bakery merchandising, and effective product placement.

Facilities and Maintenance

• Take overall responsibility for ensuring all NYC café and bakery facilities are clean, safe, fully functional, and well maintained.
• Oversee routine upkeep, preventive maintenance, and scheduled deep cleaning across all locations.
• Ensure equipment, fixtures, and building systems are regularly serviced and kept in good working order.
• Conduct regular inspections and hold managers accountable for identifying and reporting maintenance needs.
• Coordinate contractors, service providers, and building management to resolve issues promptly and minimize disruption.
• Track outstanding repairs, maintenance schedules, and related costs through to completion.

Leadership and team development

• Lead recruitment, onboarding, training, and ongoing development across the NYC café and bakery teams.
• Manage and develop location managers and team leaders, setting clear expectations and holding them accountable for service, team performance, and operational standards.
• Oversee scheduling, attendance, shift coverage, and daily coordination to maintain effective staffing across locations.
• Build a respectful, high-performance culture that reflects La Cabra’s values, with open communication, regular feedback, and clear development opportunities.
• Conduct regular leadership meetings and performance reviews, and establish succession and development plans to retain and grow talent.

Product quality safety and guest experience

• Ensure consistent quality, presentation, and availability across all coffee, food, and bakery offerings.
• Own operational adherence to company policies and applicable food safety, sanitation, workplace safety, and employment requirements, working with relevant headquarters specialists.
• Maintain clean, well-organized, and welcoming locations that reflect La Cabra’s aesthetic and service standards.
• Monitor guest feedback, resolve escalated complaints, implement improvements to service and guest experience.
• Lead local execution of seasonal launches and promotions in coordination with headquarters and local teams.

What you will bring

• Experience leading high-volume café, bakery, or hospitality operations across multiple locations.
• Strong people leadership, with the ability to recruit, coach, and develop managers and teams.
• Confidence managing budgets, labor costs, payroll, inventory, and operational performance.
• A hands-on approach and a commitment to product quality, food safety, and exceptional guest experiences.

How success will be measured

• Sales, profitability, labor costs, and operating expenses against agreed targets.
• Operational consistency, product quality, food safety, and guest experience across locations.
• Payroll accuracy, timely submissions, and prompt resolution of discrepancies.
• Team retention, recruitment, manager performance, and employee development.
• Accuracy and timeliness of reporting, completion of corrective actions, and successful execution of launches and campaigns

La Cabra is an equal opportunity employer. We welcome applicants of all backgrounds and make employment decisions without regard to any characteristic protected by applicable law. Reasonable accommodations are available throughout the application and employment process.