Operations Manager

ALTBAU is a new bakery, café, and community space in Williamsburg, Brooklyn, led by Chad Robertson of Tartine.

We are seeking an experienced and highly organized Operations Manager to oversee daily operations, lead our front-of-house team, and help establish the systems and standards that support a successful hospitality business.

The ideal candidate is a hands-on leader who thrives in a fast-paced environment, demonstrates exceptional attention to detail, and is passionate about building a positive team culture while delivering an outstanding guest experience.

What You'll Do

• Oversee daily front-of-house operations, ensuring efficient service, smooth guest flow, and a consistently welcoming environment.

• Lead, train, schedule, and support front-of-house team members while fostering a positive and collaborative workplace.

• Maintain service standards and ensure consistent execution of opening, closing, cleaning, and operational procedures.

• Manage cash handling, register reconciliation, tip distribution, and payroll preparation.

• Monitor sales, labor costs, inventory, waste, and daily operational performance.

• Oversee front-of-house purchasing, inventory management, and vendor coordination.

• Ensure compliance with NYC Department of Health regulations and applicable workplace standards.

• Collaborate closely with bread, pastry, culinary, and coffee teams to coordinate production, product availability, and service.

• Address guest feedback and resolve service challenges with professionalism and care.

• Coordinate equipment maintenance, facility needs, and operational improvements.

• Support private events, special programming, and future business initiatives.

• Work closely with leadership on staffing, budgets, and operational planning.

What We're Looking For

• Minimum 3 years of experience in a high-volume bakery, café, restaurant, or similar hospitality environment, including at least 1 year in a management or leadership position.

• Strong understanding of hospitality operations, guest service, and team management.

• Experience with POS systems, scheduling, payroll, inventory management, and operational reporting.

• Working knowledge of cash handling, tip pooling, and NYC labor practices.

• Excellent organizational, communication, and problem-solving skills.

• Ability to remain calm, adaptable, and solutions-oriented during busy service periods.

• A proactive, hands-on leadership style and willingness to support the team wherever needed.

• Strong attention to cleanliness, organization, consistency, and operational standards.

• NYC Food Protection Certificate or willingness to obtain one within 30 days of starting.

• Experience with new restaurant or bakery openings is a plus.

• Spanish language proficiency is a plus.

• Availability to work early mornings, weekends, and holidays.

• Ability to stand for extended periods and lift up to 50 lbs.

Compensation & Benefits

• Salary: $72,000–$80,000 annually, based on experience.

• Schedule: Full-time, with availability for early mornings, weekends, and holidays.

• Benefits: 10 days of paid time off, commuter benefits, and employee dining discounts.

• Opportunity to work alongside a talented team of bakers, chefs, and hospitality professionals.

• Collaborative, creative work environment with opportunities for professional growth.

To Apply

Please send your resume and a brief introduction to [email protected] with the subject line “OPERATIONS MANAGER.”

ALTBAU is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace.