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Customer-Facing Line Cook
Soul & Smoke - West Loop at Accenture Tower
500 W Madison St, Chicago, IL 60661, United States
Soul & Smoke - West Loop at Accenture Tower hiring Customer-Facing Line Cook in Chicago, IL

Soul & Smoke - West Loop at Accenture Tower hiring Customer-Facing Line Cook in Chicago, IL

Customer-Facing Line Cook

Soul & Smoke - West Loop at Accenture TowerMore Info

500 W Madison St, Chicago, IL 60661, United States
Full Time • Hourly ($17.00 - $20.00) plus tips
Expires: Nov 28, 2026

89 people viewed

Required Years of Experience

2 years


Job Details
Customer-facing kiosk. Weekends/Evenings required.

We are seeking an experienced, capable and reliable prep/line cook to join the team at our kiosk at Ogilvie Station/Accenture Tower (500 W. Madison, Chicago). This Soul & Smoke outlet in requires a skill set strong enough to carry out line prep, execute line orders, and interact with customers in this open, client-facing kitchen. The ideal candidate is a self-motivated, detail-oriented, energetic cook with strong time management and communication skills.

Job Responsibilities:
  • Greet guests in a friendly manner, answer questions in person and on phone, take orders on POS when needed.
  • Set up and stock stations daily with necessary food and supplies.
  • Prepare food items by cutting, chopping, mixing, smoking, grilling, sautéing, and other cooking methods according to specified recipes and standards.
  • Maintain cleanliness that complies with food sanitation requirements by properly handling food and ensuring correct storage.
  • Perform inventory checks and complete food storage logs as required.
  • Prep and send out dine-in and to-go orders in a fast-paced setting.
  • Communicate with Soul & Smoke management, customers, and coworkers in a proactive and professional manner.
  • Maintain a positive, empathetic, and professional attitude.
  • Wash and put away dishes.

Requirements:
  • Must have the ability to work evenings and weekends and be flexible when necessary.
  • 2 years of line/prep experience - some fine dining preferred.
  • Customer service experience.
  • Servsafe and Chicago food manager, Allergen, and Basset certifications required.
  • Reliable and timely.
  • Ability to multitask and keep organized.
  • Ability to walk/stand for extended periods and lift up to 50 pounds.
  • Ability to work autonomously and as part of a team.
  • Some training shifts will be in Evanston.
Pay/Benefits:
  • Job Type: Full-time preferred, part-time is possible.
  • Pay: Base of $17-20 per hour, plus pooled revenue share ($5-8+ per hour additional per hour). Full time employees make over $10,000 in revenue share per year.
  • Benefits: Staff meals, dining discounts. Aflac plans and Illinois Secure Choice Roth IRA retirement savings plans available. Paid leave and sick leave. Health and dental available for full-time employees after 90 days.
About Soul & Smoke
Soul & Smoke (Evanston, Avondale, West Loop) is a collection of restaurants, two food trucks, and catering team that serve barbecue fare and comfort food from the heart. The Black-owned and women-led team at the helm of Soul & Smoke values being part of the community through thoughtful initiatives, like providing customers the option to purchase a meal for a neighbor in need and partnering with nonprofits like World Central Kitchen to feed underserved populations.

Compensation Details

Compensation: Hourly ($17.00 - $20.00) plus tips

Benefits & Perks: Health Insurance, Dental Insurance, Paid Time Off, Dining Discounts


Required Skills

Strong Culinary Skills

Ability to work in a fast paced environment

Adaptability to Changing Situations

Attention to Food Safety and Sanitation

Team Collaboration

Problem Solving Skills

Customer Engagement

Positive interpersonal skills

Flexibility in scheduling

Organizational Skills

Ability to Follow Recipes and Standards

Proactive Communication

Empathy Towards Customers

Read more


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Barbecue, Comfort Food

Fast Casual, Food Truck / Stand

Part of Soul & Smoke

Tucking into a plate piled with barbecue is a messy pleasure. The experience is comforting and complex—not unlike the people sharing in it.

At Soul & Smoke, we treat barbecue with the reverence it deserves. We are consumed with the details: the meat-to-bone ratio on our ribs, the creaminess of our mac and cheese, and the combination of spices in Chef Carter’s signature sauce. And as a classically trained chef, he’s primed with the palate and patience to pull those nourishing, heart-warming barbecue flavors from the smoke.

We pour our soul into this food, because barbecue is a craft worthy of devotion. It’s the food we want to eat, and the food we love to cook. Let us tend to the comfort food so you can focus on the people sharing it.