Server

Server

Yunnan By Potomac

Location: Arlington, VA (with future multi-unit expansion across the region)

Reports To: General Manager / Ownership

About Yunnan By Potomac

Yunnan By Potomac is more than a restaurant—we are a growing hospitality group centered around extraordinary food, exceptional service, and thoughtful operational systems.

Our mission is to serve as culinary ambassadors for Southwest China, introducing guests to contemporary Yunnan cuisine through memorable dining experiences. Our menu celebrates Yunnan’s iconic mixian rice noodles alongside innovative small plates, handcrafted bao, barbecue, custom cocktails, and chef-driven seasonal offerings.

As we expand into Class A locations across the Washington, D.C. region, we are seeking proactive team members who excel at executing systems, maintaining high standards, and driving operational excellence. This is an opportunity to join an expanding company early and help shape its future.

Position Overview

The Server is a cornerstone of our dining room operations. Beyond delivering high-level, guest-centric service on the floor, this role is designed for individuals who appreciate the structure, consistency, and repeatable systems required to scale a successful restaurant concept.

We are looking for hospitality professionals who enjoy executing great service, maintaining standards, solving problems proactively, and contributing to a positive, team-oriented work environment.

Core ResponsibilitiesHospitality & Service Execution

• Provide exceptional, attentive service that reflects Yunnan By Potomac’s hospitality standards.

• Maintain comprehensive knowledge of food, beverage, ingredient profiles, and culinary techniques to guide guest experiences.

• Execute accurate order taking, menu pacing, and seamless table maintenance.

• Address guest inquiries and perform effective service recovery when needed to ensure complete guest satisfaction.

Operational Systems & Standards

• Flawlessly execute daily operational workflows, including opening, shift-transition, and closing procedures.

• Complete assigned side work, inventory tracking, and organization tasks consistently.

• Maintain strict standards for food safety, sanitation, floor cleanliness, and equipment care.

• Utilize point-of-sale (Toast POS) and ordering technology efficiently to minimize ticket times and errors.

Continuous Improvement & Team Culture

• Identify opportunities to streamline dining room workflows and elevate the guest experience.

• Support teammates through active communication, accountability, and mutual respect.

• Preserve and champion company culture as the business expands.

QualificationsRequired:

• 1+ years of progressive server experience in high-volume, full-service, or upscale casual dining.

• Demonstrated commitment to delivering exceptional hospitality and guest satisfaction.

• Strong organizational, multitasking, and time-management skills in a fast-paced environment.

• Clear, professional verbal communication abilities.

• Flexibility to work evenings, weekends, and holidays as required by business needs.

Preferred:

• Prior experience working within growth-stage or multi-unit restaurant concepts.

• Familiarity with SOPs (Standard Operating Procedures) and structured shift systems.

• Fundamental knowledge of wine, beer, and handcrafted cocktails.

• Experience with Toast POS or similar modern restaurant management software.

• Mandarin language skills are a plus, but not required.

Key Performance Indicators (KPIs)

Success in this role is evaluated across two primary categories:

1. Guest Experience: Satisfaction scores, positive guest feedback, repeat engagement, and effective issue resolution.

2. Operational Execution: SOP compliance, health & safety readiness, prompt ticket times, and consistent shift execution.

Growth & Career Advancement

We are building tomorrow’s leadership team today. As Yunnan By Potomac expands into premier locations across the region, high-performing team members will have structured opportunities to advance into roles such as:

• Shift Lead / Captain

• Assistant General Manager

• General Manager / New Store Opening Manager

• Regional Operations & Training Roles

Why Join Us?

• Growth Potential: Be part of a expanding brand with clear pathways for career progression.

• Culinary Ambassadorship: Share the rich culinary traditions of Southwest China with a passionate dining community.

• Structured Environment: Work in an organization that values clear systems, operational clarity, and work-life balance.