Director of Operations

Confidential Hospitality Group | South Florida Based | NYC Oversight

Senior Leadership | Revenue Growth & Turnaround Expertise | Travel Required

An established, privately owned restaurant group with operations in South Florida and New York City is seeking a highly accomplished, results-driven Director of Operations to oversee restaurant performance, lead General Managers, drive substantial revenue growth, and strengthen profitability.

This is a senior leadership opportunity for an entrepreneurial hospitality professional with a proven track record of growing restaurant sales, optimizing operations, and building accountable management teams.

The position will be primarily based in South Florida, with regular travel to New York City.

We are looking for a hands-on, strategic leader who can identify opportunities, implement effective revenue-generating initiatives, and deliver measurable financial and operational improvements.

Revenue Growth & Business Performance

• Develop and execute aggressive, measurable sales growth strategies for each restaurant.

• Identify opportunities to increase guest traffic, average check, table utilization, and repeat business.

• Drive revenue through private dining, special events, promotions, strategic partnerships, and new business development.

• Analyze competitive markets, customer trends, and existing sales performance to identify untapped revenue opportunities.

• Implement and monitor key performance indicators (KPIs), establishing weekly, monthly, and quarterly sales targets.

• Develop comprehensive 30/60/90-day action plans to improve revenue and operational performance.

• Take direct responsibility for driving profitable growth across all locations.

General Manager Leadership & Accountability

• Directly supervise, coach, and evaluate General Managers at each location.

• Establish clear performance expectations and measurable KPIs for management teams.

• Conduct weekly performance reviews covering sales, profitability, labor, guest experience, and operational execution.

• Ensure General Managers effectively implement company initiatives, revenue strategies, and operational standards.

• Lead management recruiting, training, performance evaluations, disciplinary oversight, and succession planning.

• Develop strong leadership teams capable of independently executing business objectives.

• Implement corrective action plans when performance falls below expectations.

Multi-Location Operations

• Oversee all aspects of restaurant operations, with primary on-site leadership in South Florida and regular oversight of New York City.

• Establish and enforce consistent SOPs, opening and closing procedures, and hospitality standards.

• Optimize front-of-house and back-of-house operations to improve efficiency and service execution.

• Conduct comprehensive operational audits and identify opportunities for improvement.

• Oversee POS systems, inventory platforms, scheduling, and operational reporting.

• Ensure consistent food quality, beverage execution, service standards, and guest experiences.

Financial Management & Profitability

• Assume responsibility for restaurant P&L performance, budgeting, financial forecasting, and operational profitability.

• Monitor and improve food costs, beverage costs, labor percentages, and controllable expenses.

• Develop strategies to increase revenue while improving operating margins.

• Oversee purchasing, inventory controls, vendor negotiations, and cost-reduction initiatives.

• Analyze sales mix, menu profitability, and revenue trends.

• Present detailed weekly and monthly financial and operational reports directly to ownership.

• Implement data-driven decisions that improve restaurant performance and long-term profitability.

Strategic Development & Business Growth

• Collaborate directly with ownership on restaurant repositioning, concept development, and future expansion opportunities.

• Conduct market research and competitive analysis.

• Identify strategic partnerships and additional revenue streams.

• Participate in restaurant renovations, operational improvements, and new initiatives.

• Develop scalable systems to support long-term business growth.

Guest Experience, Compliance & Facilities

• Uphold exceptional standards of hospitality, guest satisfaction, and brand consistency.

• Monitor customer feedback, online reviews, service standards, and guest retention.

• Ensure compliance with all applicable health, safety, labor, liquor licensing, and operational requirements.

• Oversee maintenance programs, equipment repairs, vendor agreements, and capital improvement projects.

• Maintain strict confidentiality of financial information, business strategies, and proprietary company operations.

• Minimum 7–10 years of progressive restaurant leadership experience, including multi-unit operational responsibility.

• Demonstrated success significantly increasing restaurant sales and improving profitability.

• Proven experience supervising and developing General Managers.

• Strong track record in restaurant turnaround situations, performance improvement, or business repositioning.

• Extensive knowledge of restaurant P&Ls, financial forecasting, cost controls, and operational KPIs.

• Experience developing sales strategies, revenue initiatives, and performance-based management programs.

• Exceptional recruiting, leadership, coaching, and accountability skills.

• Strong knowledge of full-service, high-volume, or upscale casual restaurant operations.

• Experience with private events, restaurant buyouts, and business development is highly desirable.

• Proficiency with POS systems, restaurant reporting platforms, and operational technology.

• Excellent analytical, organizational, and problem-solving skills.

• Entrepreneurial mindset with a proactive, hands-on approach.

• Must be based in South Florida or willing to relocate.

• Must be willing and able to travel regularly to New York City for operational oversight.

• Flexibility to work evenings, weekends, and holidays as operationally necessary.

We are looking for a true restaurant operator and business builder.

Someone who does not simply maintain existing operations but actively seeks opportunities to grow revenue, improve profitability, strengthen management performance, and elevate the guest experience.

You understand how to turn underperforming restaurants into successful businesses through strategic planning, strong leadership, disciplined execution, and measurable accountability.

You are equally comfortable reviewing financial statements, developing a revenue growth strategy, coaching a General Manager, and working directly on the restaurant floor.

We want a leader who can demonstrate where they have increased sales, improved margins, and delivered meaningful financial results.

• Competitive executive-level base compensation commensurate with experience.

• Significant performance-based earning potential tied to sales growth, profitability, and operational achievements.

• Direct collaboration with ownership and substantial decision-making responsibility.

• Primary leadership responsibility in South Florida with additional oversight of New York City operations.

• Opportunity to participate in restaurant growth, concept development, and strategic initiatives.

Qualified candidates should submit a resume highlighting their multi-unit operational experience, leadership accomplishments, and measurable financial achievements.

Please include examples of restaurants where you have successfully increased revenue, improved profitability, or implemented significant operational improvements.

South Florida residency and availability for regular travel to New York City are required.

All applications will be handled confidentially.