Store Manager

JOB OVERVIEW

The Store Manager oversees the day-to-day operations of a designated Colada Shop storefront and is responsible for supporting, managing, and developing all team members to exceed business goals.

JOB RESPONSIBILITIES

Customer Service

• Ensure smooth day-to-day operations of designated stores. Foster and promote a strong work culture and CUBANISM, and uphold brand service standards.
• Coach, guide, and support the team to provide exceptional customer experience.
• Address and resolve all customer issues at the store when possible. Communicate escalation needs to DO/Regional Chef.
• Provide ongoing feedback, establish performance expectations, and conduct staff performance reviews.
• Responsible for store hiring, including interviewing, onboarding, and training.
• Manage team environment and provide timely response to staff needs.
• Maintain 100% compliance with all relevant policies, EEO, Labor, HR, Wage, and Food Safety laws and regulations.
• Manage staff initiatives, including contests, staff morale, and incentives with recognition and rewards.

Measurements of Success:

• Store Reviews (Tattle, Google, Yelp)
• Team Training & Development (Timely Training, Completed Modules)

Operations & Sales

• Track sales against budget, execute strategies for increasing sales while maintaining constant communication with the team. Manage and track open checks, voids, discounts and any financial inconsistencies.
• Monitor inventory and replenish stock from the commissary kitchen and other vendors. Maintain product availability >95% of time.
• Meet financial goals, such as but not limited to revenue, labor cost, COGS, waste, etc.
• Handle payroll review and scheduling. Anticipate schedule changes based on store needs and seasonality, and ensure all staffing needs are met while meeting the budget. Manage attendance, call outs and tardiness.
• Attend scheduled meetings.
• Update binders/ training materials. Maintain and enforce daily/ weekly/ monthly checklists. Hold all teams accountable for required checks and knowledge..
• Oversee all menu changes and ensure they are properly implemented. Communicate all menu changes and ensure proper execution.
• Oversee all staff communication.
• Conduct Monthly Meetings with Shift/Kitchen Leads. And all staff as needed.
• Coordinate ongoing Staff Trainings.

Measurements of Success:

• Stores Tattle & Reviews above 4
• Sales in line with budget
• Labor cost in line with budget
• COGS in line with budget. 
• Employee Turnover <40%

Facilities

• Be knowledgeable with troubleshooting all equipment issues, and minimize using external technicians.
• Ensure FOH and BOH are clean and maintained.
• Schedule and oversee FOH and BOH facilities & equipment maintenance. Coordinate with any external contractors. 
• Uphold cleaning standards and store specifications.

Measurements of Success:

• Internal Inspections by DO/RC
• Adherence to R&M budgets

SKILLS & REQUIREMENTS

• 2 year managerial/supervisory experience required, preferably in the hospitality or food industry.
• Food handler card required 
• ABRA card required (for DC stores)
• Serve-Safe certification required
• Strong leadership, decision making and multitasking skills.
• Strong communication skills. Ability to solve problems independently and delegate as needed.
• Passion for food, cocktails and coffee - big plus.
• Ability to build relationships and embrace change
• Full availability, must be able to work weekends and holidays.

EEO Statement: Colada Shop is an equal opportunity employer and shall treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sexual orientation, gender identification, marital status, military or veteran status, national origin, disability, religion, political activity, lawful tobacco use while off-duty, or any other characteristic protected by law.

Work authorization:

• United States (Required)