Floor Manager

Desired Qualifications

• Minimum two years' experience in a supervisory or management role within a fine-dining or upscale restaurant.
• Strong knowledge of food and beverage operations, floor management, and guest service standards.
• Experience with POS systems, scheduling, and basic cost or inventory control.
• High school diploma or equivalent qualification; hospitality management qualification is an advantage.
• Ability to work flexible schedules including evenings, weekends, and holidays.

Skills and Abilities

• Strong leadership, people management, and decision-making skills.
• Excellent communication and guest service abilities.
• High attention to detail and consistency across all floor operations.
• Ability to manage busy service periods calmly and efficiently.
• Strong problem-solving and conflict-resolution skills.
• Ability to stand for extended periods and move between floors, including frequent use of stairs, throughout service.
• Professional appearance, good hygiene, and adherence to grooming standards.

• Deliver consistently high levels of guest satisfaction and service quality across the floor.
• Ensure smooth, efficient coordination of the entire floor team.
• Maintain cleanliness, organization, and presentation of all dining areas.
• Ensure compliance with service, health, and safety standards, and meet floor revenue targets.
• Train and develop FOH staff.
• Oversee and supervise floor operations to ensure all standard operating procedures are followed in accordance with company policy. 

• Oversee guest seating, reservations, and table assignments to optimize floor flow.
• Oversee the dining areas to ensure cleanliness, organization, and a welcoming ambiance.
• Handle guest inquiries, special requests, and escalated service concerns.
• Monitor service timing across all sections to ensure prompt delivery of food and beverages.
• Liaise with kitchen and management to ensure accurate and timely order preparation.
• Maintain comprehensive knowledge of menus, ingredients, and daily specials.
• Oversee payment handling, cash-handling procedures, and daily revenue reporting.
• Lead staff briefings and meetings to communicate updates and reinforce standards.
• Resolve complex guest complaints professionally and efficiently.
• Enforce health, safety, and sanitation standards across the floor.
• Oversee inventory control, stock ordering, and cost management for the floor.
• Manage staff scheduling and floor coverage.
• Lead by example, maintaining professionalism and a positive work environment.