Restaurant Manager

Desired Qualifications 

• Minimum of 3 years of proven experience as a Restaurant Manager in a luxury restaurant or high-end hospitality environment. 
• Strong communication, interpersonal, and people management skills.
• Strong understanding of restaurant operations, floor management, and service excellence.
• Previous pre-opening experience preferred.
• Expertise in guest engagement and maintaining luxury brand standards.
• Strong leadership background with experience managing front of house teams.
• Solid understanding of local regulations, licensing, and compliance.
• Bachelor’s degree in Hospitality Management or related field preferred.

Skills and Abilities

• Exceptional floor presence with the ability to lead service and create memorable guest experiences.
• Strong communication, interpersonal, and people management skills.
• Advanced problem solving, decision making, and conflict resolution abilities.
• Ability to drive revenue, manage costs, and analyze operational KPIs.
• Comfortable working in a fast paced, high-performance environment.
• Ability to stand for extended periods and move between floors, including frequent use of stairs, throughout service.
• Strong collaboration skills with senior management and cross functional partners.

Key Targets

• Achieve monthly and annual revenue targets. 
• Maintain guest satisfaction scores above company benchmark.
• Improve team engagement and maintain healthy retention rates.
• Ensure operating expenses remain within budget. 
• Achieve excellence scores and SOP compliance metrics. 
• Deliver strong sales performance through upselling and service excellence. 
• Maintain venue presentation and operational standards at required levels. 

General Duties, Tasks, and Responsibilities

• The Restaurant Manager oversees daily restaurant operations to ensure seamless service and a luxury guest experience.
• Maintain strong floor presence to support the team, engage guests, and uphold service standards.
• Lead and develop the team through training, supervision, performance management, and succession planning.
• Monitor daily sales performance and support cost control initiatives in collaboration with finance and senior leadership.
• Ensure compliance with all policies, SOPs, health and safety guidelines, and local authority requirements.
• Drive service excellence by monitoring guest feedback, resolving issues promptly, and maintaining high satisfaction levels.
• Oversee venue presentation, maintenance, cleanliness, and overall service readiness.
• Conduct operational meetings and daily briefings to ensure clear communication and alignment within the team.
• Support any pre-opening and launch activities when required.
• Reports directly to the General Manager and Assistant General Manager.