Reservations Manager

Desired Qualifications

• Minimum 3–5 years’ experience in reservations, guest relations, or front-of-house management within luxury hospitality.
• Proven experience managing reservation systems and table management platforms.
• Strong knowledge of food and beverage operations and service flow.
• Bachelor’s degree or equivalent qualification in Hospitality Management or related field (preferred).
• Ability to work flexible schedules including evenings, weekends, and holidays. 
• Experience using SevenRooms to manage reservations, guest profiles, and waitlists. (preferred)

Skills and Abilities

• Exceptional guest service and interpersonal skills.
• Strong leadership and team management abilities.
• Excellent communication and organizational skills.
• High attention to detail and accuracy in handling bookings and guest data.
• Ability to perform effectively under pressure in high-volume environments.
• Strong problem-solving and decision-making capabilities.
• Professional appearance, excellent grooming, and adherence to company standards.

Key Targets

• Deliver an exceptional and seamless reservation experience for all guests.
• Maximize table occupancy, revenue opportunities, and seating efficiency.
• Maintain accurate reservation records and guest profiles.
• Ensure effective coordination between reservations, reception, and operations teams.
• Uphold brand standards, service excellence, and operational consistency.

• Oversee and manage all reservations across all booking channels including phone, email, and online platforms.
• Ensure accurate input, tracking, and updating of reservations in the system.
• Monitor booking trends, peak periods, and guest preferences to optimize table allocation and capacity.
• Coordinate closely with the FOH Managers and Reception Team to ensure smooth guest flow.
• Manage VIP bookings, special requests, and guest preferences with the highest level of attention and discretion.
• Coordinate with Events Manager for large group bookings, private events, and special occasions.
• Maintain up-to-date guest databases and reservation records.
• Train, supervise, and support the reservations and reception team to ensure service excellence.
• Handle guest inquiries, complaints, and last-minute changes professionally and efficiently.
• Ensure all reservation communications reflect the brand’s luxury service standards.
• Prepare daily, weekly, and monthly reservation reports as required by management.
• Monitor no-shows, cancellations, and booking patterns to support revenue optimization.
• Ensure compliance with company policies, health and safety standards, and operational procedures.
• Maintain a professional, calm, and solution-oriented approach during high-volume service periods.