Catering Operations Manager

Catering Operations Manager
Koren’s Kitchen | Radnor PA (Radnor Corporate Center)

At Koren’s Kitchen, we are known for delivering fresh, flavorful, high-quality food and exceptional service. We are seeking a highly organized, hands-on Catering Operations Manager to lead daily operations, ensure seamless execution of catering orders, and elevate the client experience from kitchen to delivery.

This role is ideal for a natural leader who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering excellence.

Schedule

• Full-time, primarily Monday–Friday, daytime
• Early mornings (e.g. 4:30am) required for breakfast catering execution 
• Occasional evenings or weekends based on events

Key Responsibilities

• Daily Operations & Leadership
• Manage opening and/or closing shifts for catering and café operations
• Oversee day-to-day operations and “run the store” with confidence and accountability
• Lead and support team members to ensure smooth, efficient service
• Catering Execution
• Coordinate and manage event schedules
• Ensure all catering orders are accurate, on time, and meet Koren’s Kitchen standards
• Act as the final quality control checkpoint before orders leave the kitchen
• Communication & Coordination
• Serve as the key liaison between the kitchen team and office/sales team
• Communicate updates, changes, and priorities clearly and efficiently
• Ensure alignment across all departments for flawless execution
• Team Management
• Create and manage weekly staff schedules
• Support hiring, training, and team development
• Foster a positive, team-oriented work environment
• Problem Solving & Accountability
• Proactively identify and resolve operational challenges
• Handle last-minute changes with urgency and professionalism
• Ensure all catering operations run smoothly from start to finish

Secondary / As Needed Responsibilities

• Client Experience
• Visit clients (e.g. New, VIP, Hi-Touch) during deliveries and events to ensure satisfaction
• Build and maintain strong relationships with corporate and repeat clients
• Represent the Koren’s Kitchen brand with professionalism and hospitality
• Administrative & Office Support
• Manage catering-related emails and client communications
• Assist with invoicing, order confirmations, and follow-ups
• Maintain accurate records of orders, schedules, and client needs

Qualifications

• 2+ years of experience in catering, food service, or hospitality management
• Strong organizational and time-management skills
• Excellent communication and leadership abilities
• Ability to multitask and stay calm under pressure
• Experience with scheduling, invoicing, POS, and Catering Management systems preferred
• Hands-on, team-first attitude with attention to detail

What We Offer

• Competitive pay based on experience
• Growth opportunities within a rapidly expanding brand
• A dynamic, team-driven environment
• The opportunity to be part of a Best of the Main Line winning company

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance