General Manager

Milo + Olive is an all-day, neighborhood bakery and pizzeria that features the best, organic ingredients from the nearby Santa Monica Farmers' Market. Breakfast showcases handcrafted breads, rustic pastries and morning desserts, with plated dishes incorporating a variety of those breads, plus hearty egg dishes and bowls. For lunch and dinner, our culinary team turns out a selection of different classic and seasonal pizzas, made with our signature 48-hour pizza dough, alongside an array of rustic, Italian wood-fired vegetables.

At Rustic Canyon Family of Restaurants, we take “family” to heart, by ensuring all our customers and staff feel at home, and leave feeling satisfied, nourished and inspired. We believe food tastes better when ingredients are sourced responsibly from local farmers and vendors, and is made by hand in-house, using classic craftsmanship and technique. We create welcoming places for people to come together and gather over delicious, thoughtful food. We give back to our community through charitable outreach, and care for our natural environment by recycling and implementing other sustainable practices. Finally, we take care of ourselves and each other, so we can feel proud about all the hard work we do.     

RC Family Guiding Principles

• Serve delicious, thoughtful food using the best local ingredients.
• Create an environment for guests where they feel like they are being taken into our home and cared for.
• Take care of ourselves and each other so we can feel proud about the work that we do.

Benefits Include:

• Fully Covered Anthem Gold PPO Healthcare
• 401k Savings Program
• $75 Monthly Cell Phone Reimbursement Stipend
• Annual $1,000 Wellness Stipend
• Paid Time off
• Paid Sick Time
• Dining Discount

The General Manager (GM) is responsible and accountable for all restaurant activities, and assumes complete responsibility for the restaurant as necessary. The GM works to ensure that all activities are consistent with and supportive of the restaurant’s business plan. The GM ensures all employees are performing their job responsibilities and meeting expectations in all areas of their job descriptions.

Deliverables: 

• Deliver Exceptional Hospitality & Service Standards
• Maintain a minimum 4.5+ average guest rating on platforms such as Resy, Google, or Yelp.
• Achieve 90%+ secret shopper scores through consistent service excellence, staff training, and proactive guest engagement.
• Ensure all guest feedback or complaints receive a personalized response and resolution within 24 hours.
• Meet Front-of-House Labor Budgets
• Achieve and maintain FOH labor costs to budgeted targets while ensuring floor coverage supports peak service standards.
• Utilize daily labor reports and sales forecasts to schedule efficiently and proactively manage overtime.
• Achieve Beverage COGS Targets
• Maintain beverage cost of goods sold (COGS) within budgeted parameters through accurate inventory, portion control, and training.
• Conduct monthly inventory reconciliation and variance analysis with the Wine Director and Bar Lead.
• Deliver on OPEX and Financial Management Goals
• Keep operating expenses (OPEX) within budgeted levels by managing vendor contracts, supply ordering, and repair & maintenance scheduling.
• Present monthly P&L reviews with variance explanations and corrective action plans for any overages.
• Develop & Retain a High-Performing Team
• Ensure there is a comprehensive training program for all service staff. Resources included: Service Manager outlining hospitality and steps of service, wine resource guide, and cocktail resource guide. 
• Conduct quarterly performance reviews and ensure all staff receive annual evaluations.

Duties and Responsibilities:

Customer Satisfaction

• The GM consistently provides a quality product and customer service experience that delivers total customer satisfaction. The GM models and creates an environment in which the customer always receives a positive customer service experience.
• The GM responds positively and quickly to customer or potential customer concerns. The GM corrects potential problems before they affect customers.  This includes issues that arise both in service and after service (receipt copy requests, donation requests, neighbor complaints, fielding complaints/feedback, etc.) 
• The GM hires high quality people who demonstrate and ensure consistent customer satisfaction.  GM’s should follow the Rustic Canyon Restaurant Group (RCRG) hiring practices.  See Manager Manual for more information.  
• Maintains restaurant at the level necessary to meet or exceed the company standards for Quality, Service and Cleanliness (QSC).  The GM should ensure that a Repair & Maintenance log, as well as a maintenance schedule, is maintained for all equipment in the restaurant, to ensure we can provide a consistent guest experience.    
• Utilizes labor effectively to meet budgets while ensuring high quality of QSC.  

Training and Development

• The GM continuously improves the skills, knowledge and morale of all employees. They treat the employees with dignity and respect; create an environment where the entire team does the same.
• The GM ensures all employees are trained, motivated and empowered to deliver total customer satisfaction.  Regular training and testing in the following areas should be scheduled by the GM on a regular basis and should be adjusted to fit the specific needs of the staff.  
• The GM ensures all new hires are properly introduced to the company by scheduling a full orientation.  This ensures each new employee is aware of our mission, policies and procedures.   In addition, the GM is responsible for ensuring the employee is entered into our POS system, has a complete employee file and is properly entered into our payroll system.  
• The GM prepares qualified employees for promotion to the next position. They continually develop adequate numbers of shift leaders to meet the objective of the business plan.  GM’s should ensure that supporting staff are fully trained in all areas that they oversee.  The goal should be for the AGM/floor managers/supervisors (depending on the specific venue structure) to be able to step in and offer assistance in all areas at any time.  
• The GM evaluates each employee’s performance based on clearly communicated standards and expectations. The GM holds the employees accountable for performance. The GM makes tough decisions regarding all performance related issues in the restaurant and confronts poor performance using the disciplinary guidelines of the restaurant.  The GM is responsible for conducting annual reviews with all FOH staff.  See Manager Manual for review template. 

Effective Business Management

• The GM maximizes financial performance and profit.  This is achieved by ensuring there is consideration given to all areas of the restaurant (labor, costs, maintenance, customer experience, etc.)  
• The GM executes the business plan for the restaurant. They achieve results by collaborating with other department managers to plan, maintain open communication, create action plans for all participants, lend support to all department managers and follow up on progress.  Creating an agenda for weekly manager meetings and overseeing the communications delivered in the nightly notes are a few ways to accomplish this.  The GM is responsible for creating, maintaining and presenting the weekly manager meeting agenda.  See Manager Manual for templates and additional details.  
• The GM is responsible for organization and management of supplies and non-food related inventories.  Making sure the store remains stocked with necessary items, such as printer paper and ribbon, plates, flatware, glassware, etc.  In addition, the GM should ensure the office is kept clean and fully stocked with office supplies/tools.  
• The GM is responsible for overseeing and in some cases executing new menu updates.  This includes, but is not limited to daily menu edits, printing of menus, maintaining menu information on line, updating the POS,  and creating special menus for large parties and/or holiday menus.  
• The GM should be the leading force in developing and managing additional revenue opportunities including, but not limited to:

Appropriate and Fair Business Practices

• The GM ensures business and personnel practices are within the law and consistent with policies and procedures.
• The GM serves as a role model and sets a positive example for the entire team in all aspects of business and personnel management.
• The GM enforces all labor laws (federal, state and local).

The GM is expected to follow procedures to maintain the safety and security of all employees, customers and company assets (building, cash, equipment, supplies).

• The GM is responsible for upholding company food safety, food handling and sanitation requirements, to ensure the health and safety of our customers and employees.

Requirements 

Education

• High school diploma or equivalent. College Degree preferable. Good verbal and written communication skills; is capable of communicating effectively with customers and co-workers; bi-lingual skills a plus.
• Must have current Manager Level Food Handlers Permit 

Experience

• 3-5 years in management positions (preferably restaurant experience, including full service, fast food or convenience)
• Must be a minimum of 18 years of age

License and Insurance

• Must have reliable personal transportation, a valid driver’s license and proof of insurance

Accessibility

• Must have a telephone or other reliable method of communicating with all employees
• Must be accessible 24 hours a day, 7 days a week 
• Maintains an open door policy

Hours

• Able to work a minimum of 50 hours per week
• Must be able to work flexible hours necessary to manage and operate the restaurant effectively

Physical Demands

• Requires moderate physical effort
• Requires long stretches of standing, occasional carrying, pushing or pulling of items up to 50 lbs in weight