Floor Manager
The Golden Swan
314 W 11th St, New York, NY 10014, United States
141 people viewed
Required Years of Experience
2 years
Job Details
The Golden Swan is a three-floor West Village restaurant from Neighborhood Projects: a refined New York bistro across multiple floors including a buzzing downstairs bar room.
We are hiring a Floor Manager who lives for the guest: someone who knows the regulars by name, reads a room, and makes a private event feel effortless.
What you'll do
- Own guest relations on the night: regulars, VIPs and event clients, with guest notes kept up to date in Resy
- Run the floor as manager on duty across five shifts a week: pacing, table turns, cuts and the close
- Own private event administration: event menus with the kitchen, client logistics and run sheets
- Build the weekly host, polisher and barista schedules
- Lead pre-shift and support training and service standards
What you'll bring
- At least two years as a floor manager or manager on duty in NYC full-service restaurants
- Real warmth with guests and the judgment to fix problems on the spot
- Private event experience, from planning to service on the night
- Comfort with Toast and Resy, or similar systems
- Good wine knowledge is a strong plus; an NYC Food Protection Certificate is a plus
What we offer
- $75,000–$85,000 a year depending on experience, inclusive of a $5,000 health stipend
- A five-shift week, typically 50–55 hours, within a three-manager team
- Paid time off
Schedule: a mix of opens and closes, including Monday closes and Sunday brunch. Nights, weekends and holidays required.
We are hiring a Floor Manager who lives for the guest: someone who knows the regulars by name, reads a room, and makes a private event feel effortless.
What you'll do
- Own guest relations on the night: regulars, VIPs and event clients, with guest notes kept up to date in Resy
- Run the floor as manager on duty across five shifts a week: pacing, table turns, cuts and the close
- Own private event administration: event menus with the kitchen, client logistics and run sheets
- Build the weekly host, polisher and barista schedules
- Lead pre-shift and support training and service standards
What you'll bring
- At least two years as a floor manager or manager on duty in NYC full-service restaurants
- Real warmth with guests and the judgment to fix problems on the spot
- Private event experience, from planning to service on the night
- Comfort with Toast and Resy, or similar systems
- Good wine knowledge is a strong plus; an NYC Food Protection Certificate is a plus
What we offer
- $75,000–$85,000 a year depending on experience, inclusive of a $5,000 health stipend
- A five-shift week, typically 50–55 hours, within a three-manager team
- Paid time off
Schedule: a mix of opens and closes, including Monday closes and Sunday brunch. Nights, weekends and holidays required.
Compensation Details
Compensation: Salary ($75,000.00 - $85,000.00)
Benefits & Perks: Paid Time Off, Dining Discounts
Required Skills
Strong Interpersonal Skills
Problem Solving Skills
Attention to Detail
Organizational Skills
Leadership Skills
Time Management Skills
Ability to Work Under Pressure
Customer Service Orientation
Read more
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New American
Fine Dining, Bar / Lounge
Part of Neighborhood Projects
The Golden Swan is a New American Restaurant housed in an iconic, landmarked space in the West Village.
Inspired by the quintessential New York dining destinations of yesterday, and with a mythology drawn from the original rough-and-tumble Golden Swan Cafe, the result is a one-of-a-kind restaurant experience for passionate eaters and drinkers alike.
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