Required Years of Experience
4 years
Job Details
Acerca del restaurante Norte
Norte trae el espíritu del asador de barrio a Nueva York: un restaurante mexicano de carnes donde el fuego, los ingredientes excepcionales y la hospitalidad genuina unen a la gente. Como segundo restaurante de I Am Hospitality, Norte celebra las tradiciones del norte de México a través de la cocina a fuego abierto, mariscos frescos de la costa, tortillas hechas a mano y las recetas con las que crecieron nuestros cocineros. Estamos creando más que un restaurante; estamos construyendo un punto de encuentro para el vecindario, arraigado en la calidez, la artesanía y la conexión.
Si te apasiona la hostelería, te enorgullece tu trabajo y quieres contribuir a dar forma a una nueva e ilusionante inauguración, nos encantaría contar contigo en nuestro equipo.
Acerca del puesto
The Head Maître d’ owns NORTE’s reservation book and leads the guest experience from the first request for a table through the end of the visit. This role combines commercial judgment, precise dining room management, and highly personal hospitality.
Working closely with the General Manager, the Head Maître d’ builds demand, develops regular guests, and ensures the room feels exceptional every night.
In preparation for our upcoming opening, this position requires participation in a mandatory training program.
Key Responsibilities
Strategic Floor & Reservation Management
- Own table inventory, availability, seating plans, pacing, and turn times.
- Manage cancellations, waitlists, last-minute requests, and walk-ins to make effective use of every service.
- Protect the guest experience while making sound decisions about covers and revenue.
- Balance regulars, first-time guests, VIPs, celebrations, and walk-ins throughout the room.
Guest Relations
- Recognize guests, anticipate preferences, and turn first visits into lasting relationships.
- Maintain accurate guest profiles and visit history in Loyalist.
- Build genuine relationships with regulars, concierges, and the New York hospitality community.
- Handle sensitive requests and guest recovery with discretion, warmth, and sound judgment.
Service Leadership
- Partner with the General Manager on daily reservation priorities, VIP arrivals, pacing, and guest experience.
- Communicate seating decisions and guest information clearly to the host and service teams.
- Make timely decisions during service as conditions change.
- Serve as a trusted point of contact and an informed presence in the dining room.
Qualitifications
- Prior experience as a Maître d’, Head Maître d’, or Reservations Manager at a high-demand New York City restaurant.
- Direct, hands-on ownership of the reservation book, table inventory, waitlist, VIP relationships, and service pacing.
- Strong command of Resy or OpenTable and restaurant table management.
- Demonstrated ability to recognize guests, build regular clientele, and make effective decisions under pressure.
- Excellent communication, organization, discretion, and sound business judgment.
- Required: Fluent in English and Spanish, with the ability to communicate effectively in both languages
- Strong social intelligence, presence, and emotional awareness in high-profile guest-facing environments
- Proven ability to handle confidential and sensitive guest matters with professionalism, discretion, and sound judgment
- Warm, polished, and hospitality-driven demeanor, with a genuine passion for creating memorable guest experiences
- High level of professionalism, confidence, and poise in fast-paced, high-demand restaurant environments
- Preferred: Experience with a hospitality CRM such as Loyalist and established relationships within New York City’s restaurant community
Physical Requirements
- Ability to work standing and walking for extended periods of time
- Capacidad para mover y levantar objetos de hasta 40 libras según sea necesario.
Medidas de éxito
El éxito se evaluará a través del número de comensales y la ocupación, el uso eficaz del inventario disponible, la conversión de la lista de espera, las visitas recurrentes, el crecimiento de la base de clientes habituales, el reconocimiento de los clientes, el rendimiento de los ingresos y la calidad de la experiencia en el comedor.
Detalles de la compensación
- Rango salarial: $90,000.00 - $100,000.00 anuales
- Beneficios y ventajas: Vacaciones pagadas, descuentos para empleados, seguro médico.
información adicional
Esta descripción del puesto tiene como objetivo delinear la naturaleza general y las responsabilidades del cargo. Las funciones y responsabilidades pueden evolucionar según las necesidades del negocio, y la gerencia se reserva el derecho de modificar las funciones del puesto según sea necesario.
Norte Restaurant es una empresa que ofrece igualdad de oportunidades y se compromete a fomentar un ambiente de trabajo inclusivo. No discriminamos a ningún solicitante por motivos de raza, color, religión, origen nacional, edad, sexo, discapacidad, condición de veterano, orientación sexual, identidad de género ni ninguna otra condición protegida por las leyes federales, estatales o locales.
Compensation Details
Compensation: Salary ($90,000.00 - $100,000.00)
Benefits & Perks: Paid Time Off
Required Skills
Ability to Work Under Pressure
Strong Organizational Skills
Strong Interpersonal Skills
Effective problem solving skills
Ability to build rapport with guests
Problem Solving Skills
Attention to Detail
Team Collaboration
Read more
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Part of I AM Hospitality ®
Norte is bringing the spirit of the asador de barrio to New York—a Neighborhood Mexican Steakhouse where fire, exceptional ingredients, and genuine hospitality bring people together. As the second restaurant from I Am Hospitality, Norte celebrates the traditions of northern Mexico through open-fire cooking, fresh coastal seafood, handmade tortillas, and the recipes our cooks grew up with. We're creating more than a restaurant; we're building a neighborhood gathering place rooted in warmth, craftsmanship, and connection. If you're passionate about hospitality, take pride in your craft, and want to help shape an exciting new opening, we'd love to have you on our team.
