General Manager

Position Summary

The General Manager will be responsible for leading the daily operations of the restaurant. Direct and coach the salaried management team in the operation ensuring the team member experience, guest experience and financial health of the business are in line with the standards and vision of Mission Ceviche, and that their restaurant and its team embodies the core values. Actively leads by example, inspires, and teaches skills that will elevate the guest experience, their teams, and the restaurant.

Along with these responsibilities, you will leads the delivery of great food, great service, and the Mission Ceviche experience to all guests. you must have a full understanding of each area of the business.  As such you will be responsible for the weekly reporting of sales, labor, food and beverage COGS, and overall guest engagement in the restaurant.

You will need to build a strong management and hourly team. They will be responsible for sourcing, interviewing, onboarding, training hourly team members and growing great talent from within. 

Leadership: Bring to life the Mission Ceviche values. Engage and inspire the management and line staff.

• Work with the ownership to develop and execute strategies to achieve operational goals at the restaurant level.
• Serve as the ambassador of Mission Ceviche to their team and the community.
• Is a leader for the entire team and unites both FOH and BOH toward a common goal of continually raising the bar.
• Conduct weekly manager meetings and create the weekly pre shift template.
• Lead with an “If you see something, say something” approach to providing feedback to all team members.
• Actively participate in service and the day-to-day operations.
• Delegate key areas of responsibility to managers and lead team members and holds them accountable for following through.

Guest Engagement: Ensure the Mission Ceviche team is actively engaging with guests, before, during and after their experience.

• Is acutely aware of the atmosphere of the restaurant and works to constantly monitor and adjust it throughout the day.
• Ensure the restaurant management team is delivering on the Mission Ceviche service standards.
• Ensure consistent execution of food, beverage, service, and hospitality that aligns with the Mission Ceviche values.
• Lead the restaurant team to deliver a great guest experience in order to build lifelong repeat guests.

Business Acumen and Compliance: Operate smarter, play offense with sales, build trust with guests and investors.

• Work with the ownership to implement, monitor, and fine tune clear strategic initiatives to ensure that top and bottom-line targets are achieved.
• Focus on a proactive approach to managing prime costs, with an eye on the daily, weekly, monthly, and annual projections and budgets.
• Deliver correct staffing levels, schedules, and systems that allow the restaurant to achieve excellence in operations while taking care of the bottom line.
• Submit weekly schedules that deliver a great Mission Ceviche experience while remaining fiscally responsible to budgeted targets.
• Communicate targets, goals, and data to the management team in order to achieve financial targets in real time.
• Lead daily and weekly walk throughs to ensure facilities are up to our standard.
• Ensure that HR practices are consistent with Mission Ceviche’s values and compliant with all local, state, and federal laws.
• Lead a best-in-class approach to cleanliness, safety, sanitation, and food safety.
• Exhibit a mastery of all Mission Ceviche operational systems.
• Possess the ability to train and delegate to direct reports.

Employee Development: Identify and hire great people and develop them into great leaders.

• Create a talent pipeline of lead FOH and BOH team members.
• Interview and approve the hiring of all hourly team members.
• Ensure that operational and training standards are consistently followed and executed by the entire restaurant team.
• Lead the behavior that creates a safe and enriching workplace for all employees.
• Conduct talent reviews and performance evaluations on a timely basis; recommend promotions or corrective actions where appropriate.
• Provide feedback and holds all salary and hourly team members accountable to Mission Ceviche values, goals, and standards.
• Ensure new company initiatives are supported and communicated clearly to all managers and team members.
• Lead and foster a restaurant culture that promotes employee development and coaching on a daily basis.
• Hold monthly one-on-one meetings with all salary employees in order to present clear goals and objectives for each manager to work on.

Additional Skills and Responsibilities

• Exude excellence in hospitality for all employees and guests.
• Possess excellent strategic planning skills, with an emphasis on delivering, executing, and assessing action plans; ability to adapt and lead change. 
• Effectively communicate in written and spoken English.
• Proactive in communication to ownership.
• Possess analytical and organizational skills, as well the ability to define and effectively solve and deal with a variety of changing situations under stress.
• Must possess strong interpersonal skills and the ability to resolve conflicting interests with the goal of obtaining cooperation; ability to effectively train, coach, evaluate, and discipline employees.
• Ability to thrive in a fast-paced, entrepreneurial environment. 
• Well-versed in restaurant industry-specific labor laws.
• Proficient in a variety of technology systems, including Microsoft Office (Word, Excel, Outlook, PowerPoint), Payroll, POS, and COGS Systems.
• Must be able to work flexible work schedules, including nights, weekends, and holidays.

Preferred Experience

• 3 years in a senior leadership position overseeing a full-service restaurant.
• Proven track record overseeing $10MM  in revenue.
• Bachelor’s Degree preferred.
• NYC DOH certification required.