Shift Leader

We are seeking an energetic and motivated Barista Shift Leader to join our dynamic café team! In this pivotal role, you will lead daily operations during your shift, ensuring exceptional customer service, efficient beverage and food preparation, and smooth team coordination. As a shift leader, you will inspire your team to deliver a lively and welcoming atmosphere while maintaining high standards of food safety, cleanliness, and operational excellence. Your passion for coffee, beverages, and creating memorable guest experiences will drive the success of our café every day.

Duties

• Oversee shift operations, ensuring timely and accurate retail sales transactions using Aloha POS or Micros POS systems
• Lead by example in preparing non-alcoholic beverages, coffee drinks, and food items with precision and care
• Provide outstanding customer service by greeting guests warmly, addressing inquiries, and resolving concerns promptly
• Manage cash handling procedures, processing cash transactions accurately and balancing registers at the end of each shift
• Maintain cleanliness and food safety standards through regular cleaning routines and proper food handling practices
• Support team members with training on beverage service, food preparation, POS usage, and customer engagement
• Assist in inventory management by monitoring stock levels and communicating supply needs to management

Requirements

• Proven experience as a barista with a strong background in coffee preparation and beverage service
• Previous food service or retail sales experience preferred; familiarity with café operations highly valued
• Knowledge of POS systems such as Aloha POS or Micros POS is essential for processing transactions efficiently
• Strong skills in cash handling, math, and basic accounting to ensure accurate register operations
• Excellent customer service skills with the ability to handle multiple tasks in a fast-paced environment
• Ability to lead a team effectively while demonstrating time management and organizational skills
• Commitment to food safety standards, including proper food handling and sanitation practices
• Flexibility to work varied shifts including mornings, evenings, weekends, and holidays as needed

Join us as a Barista Shift Leader where your enthusiasm for coffee culture meets leadership! Help create an inviting atmosphere for guests while inspiring your team to deliver exceptional service every day. Your dedication will be key in building a vibrant café community that keeps customers coming back.