Barista

Rival Bros operates multiple cafes, a cocktail bar/restaurant and a robust wholesale program in the Philadelphia area, delivering excellent coffee and customer experience on each front. 

Rival Baristas serve as the frontline ambassadors of all guests' experience and enable Rival Bros cafes to be places where people can come together and enjoy great food and beverages in an uplifting environment. Baristas act as guides to customers in finding the right options from cafe menus, create quality drinks and products, and provide any additional information that guests need. They are responsible for the daily upkeep of the cafe. There is a mandate of being helpful and supporting the general cafe needs during all services which is outlined below. We are a small space so we must work together to deliver a superior experience. 

• Attend scheduled shifts on time and in accordance with dress code and appearance guidelines
• Keep the cafe clean, presentable, and organized inside and outside: this includes taking out trash, cleaning bathrooms and maintaining window clarity
• Prepare high quality food and drinks 
• Take and fulfill customer orders and requests
• Contribute to an excellent experience for both employees and customers
• Have a clear understanding of all cafe items
• Process cash and card transactions (Basic counterfeit detection and end of day drawer reconciliation)
• Restock and organize retail items, deliveries, and paper goods
• Communicate with staff and managers to keep the work environment functioning smoothly
• Assist in successful training of new hires by familiarizing them with day to day cafe operations while on shift including: coffee and food information, general flow of service, customer interaction, opening and closing procedures
• Complete all side work before the end of a shift

We are looking for candidates who can embody a guest-first mentality; they are committed to maintaining a positive atmosphere during periods of high volume. 

Required Skills/Abilities

• General appearance and up-keep of cafe
• Customer satisfaction
• Supervisor feedback

Ideal applicants: 

• Have weekend availability
• Are comfortable both giving and receiving feedback
• Are self-motivated and able to complete responsibilities independently 
• Enjoy working in a fast paced environment but find appropriate work to be completed in downtime
• Have experience in one or more of the following areas: customer service (retail or restaurant), specialty coffee or bartending/serving.

 If you do not have experience in any of these areas but think you would be a good fit– Apply! Be sure to let us know how any of your transferable skills will relate to our cafés. We are prioritizing applicants who might be interested in growing with our organization and are eager to learn new skills!

Physical demands

• This position will require the employee to periodically lift, push, pull or carry items up to 50 lbs in weight (putting away deliveries of boxes, cold brew kegs, outdoor furniture)
• This position requires the employee to stand for extended periods of time 
• This position will require the employee to periodically climb stairs, ramps or uneven surfaces

Compensation and Benefits

• Employer sponsored health insurance with a minimum of 30 hours per week, effective the first of the month after 60 days
• Accrued Paid Sick Leave, 1 hour for every 40 hours worked
• Accrued Paid Time Off, beginning at 1 hour for every 40 hours worked (accrual rate increases with employee’s continuous service)
• 401k plan (matching up to 3%)
• 1 bag of coffee per week.

We operate on an elevated level of hospitality and always expect to put our best foot forward.  The scope of this position is subject to change due to market conditions and you may be asked to perform additional duties outside of your job description from time to time in order for the cafe to operate smoothly.