Confectionary Supervisor

Do you have a passion for creating memorable experiences and a love for handcrafted sweets? Kilwins, a beloved American confectionery and ice cream brand, is looking for a Confectionary Supervisor to lead our team in delivering the magic of our time-honored treats. If you’re ready to step into a role where tradition, quality, and hospitality come together, we’d love to hear from you!

Since 1947, Kilwins has been delighting customers with high-quality, handcrafted confections and ice cream. From our famous Mackinac Island Fudge to our “Original Recipe” ice cream, every product is made with care, tradition, and a commitment to excellence. At Kilwins, we don’t just sell sweets—we create joyful experiences that bring people together.

As a Confectionary Supervisor, you’ll play a key role in ensuring our store operates smoothly while maintaining the warm and welcoming atmosphere Kilwins is known for. Your responsibilities will include, but not limited to.

• Leading and supporting team members to deliver exceptional customer service.
• Overseeing the preparation of our signature treats, such as fudge, chocolates, caramel apples, and waffle cones.
• Ensuring product quality and consistency by following Kilwins’ time-honored recipes and techniques.
• Maintaining a clean, organized, and safe work environment.
• Assisting with inventory management and restocking to keep the store running efficiently.
• Providing hands-on guidance and training to team members to uphold Kilwins’ standards of excellence.
• Preparing and hand-crafting chocolates, fudge, and other confections using time-honored techniques.
• Ensuring every product meets Kilwins’ exceptional quality standards.
• Maintaining a clean and organized workspace to support food safety and production efficiency.
• Collaborating with the team to create a welcoming and enjoyable experience for our Guests.

We’re seeking a motivated and reliable individual with a passion for leadership and a love for all things sweet. To thrive in this role, you’ll need:

• At least 1 year of experience in a supervisory or leadership role, preferably in retail, food service, or a similar environment.
• Full availability year around!
• Strong communication and organizational skills to effectively manage a team and daily operations.
• A positive attitude and a commitment to creating a welcoming environment for both customers and team members.
• The ability to lift up to 50 pounds with or without accommodation.
• A willingness to learn and master Kilwins’ classic confectionery techniques.

At Kilwins, we believe work should be as sweet as our treats. When you join our team, you’ll enjoy:

• A positive, people-first culture where kindness and respect are at the heart of everything we do.
• Opportunities to learn and grow, including mastering traditional skills like fudge making and chocolate dipping.
• The chance to create joyful, lasting memories for customers of all ages.
• A supportive, team-oriented environment that values creativity, reliability, and fun.

If you’re ready to lead a team, craft delicious confections, and bring smiles to customers’ faces, we’d love to have you on board. Join Kilwins and become part of a legacy of excellence, hospitality, and handcrafted goodness.

Apply today and start your journey with Kilwins—where every day is a little sweeter!

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