Server

About Okonomi
Rooted in Japanese tradition, Okonomi is an a la carte sushi counter located inside of the Mills Market. With a focus on education and hospitality, our team showcases a wide variety of offerings each week during our a la carte service. 

And Then Hospitality is a dynamic and growing restaurant group whose concepts are closely intertwined. From chef’s counter to market stall, our team’s commitment to our craft and hospitality remains the same. Our kitchens are a busy and collaborative ecosystem, supporting multiple operations, teams, and styles of service under one shared standard.

Job Description: 
The server will be responsible for attending our 10 seat sushi counter and guiding guests along their exploratory sushi journey. Servers work in conjunction with our culinary team to curate a memorable and educational experience for guests. 

The ideal candidate is personable with a strong attention to detail, a willingness to learn and educate others, and is excited to contribute to the warm, thoughtful hospitality that defines our group.

Qualifications
Previous restaurant, or hospitality experience required.
Strong customer service skills and a friendly, professional demeanor
Ability to learn about new items and confidently share information with guests
Strong attention to detail, cleanliness, and presentation
Ability to work efficiently in a fast-paced environment while maintaining hospitality standards
Reliable, punctual, and able to work well as part of a team
Ability to stand for extended periods and lift up to 25–40 pounds as needed
Availability to work evenings, weekends, and holidays as needed

Responsibilities
Hospitality-Focused: Greet customers warmly and provide attentive, helpful service that reflects And Then Hospitality Group’s hospitality standards.
Customer Engagement: Answer customer questions and offer thoughtful recommendations
Beverage Knowledge: Learn about Okonomi’s offerings and upsell appropriate items to guests
Guest Recovery: Anticipate guest’s needs and proactively de-escalate any missed opportunities. 
Detail-Oriented: Maintain company and brand standards through attentive service, cleanliness, and presentation of serviceware
Inventory Awareness: Monitor product levels and communicate low inventory, quality concerns, or guest feedback to management.
Payment Processing: Accurately process orders and payments
Operations Support: Assist with opening, closing, cleaning, stocking, and other duties as assigned to support operations.

Benefits: 
Competitive hourly pay + tips
Staff meal program 
Opportunities for growth and advancement in a growing hospitality group